Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Upper Glen Street in Queensbury, NY is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Queensbury, NY or call us at (518) 798-8891.
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness and professionalism, while others were reported as rude or unhelpful.
Staff Knowledge
While many customers found staff to be knowledgeable and helpful, there were also complaints about unqualified employees and inconsistent service.
Product Availability
Customers frequently noted issues with product availability, with some items needing to be ordered and others being out of stock.
Store Cleanliness
The store was generally described as clean and well-organized, making it easier for customers to find what they needed.
DA
Daniel Aleman
Jan 2, 2026
5.0
Thank you so much for the help withy windshield wipers! I almost broke it!! Customer Service is Great 👍 So important!
JW
john wells
Dec 21, 2025
1.0
Employee would not go out to my daughter's car and and check diagnostic with plug insert for codes. Just told her how to do it.
When she returned with device it showed no codes at all.
Originally went in because car would not start earlier in day. Eventually turned over and started.
Since I have used this store with professional and courteous service in the past I recommend it for her.
She then asked if they could check battery condition. The employee would not bring out reader to check it for her.
TOLD HER IT WAS COLD OUTSIDE.
Complete unprofessional service, and I will not use or recommend the company again.
We several stores/ competition to choose from.
The date was 12/2. We had snow that day. So the employee responsible would be limited to those working on that date.
Maybe a little gender discrimination was falling in the snow and cold day.
AL
Austin L
Sep 27, 2025
5.0
Patrick was a great help and such a nice guy. He helped me with a lot of things with my car and showed me how to check stuff and gave me great tips for the future. He definitely does not get paid enough and he deserves a raise. We need more people like Patrick in this world. I don’t leave reviews but he was that great I had to leave one.
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007
Jul 1, 2023
1.0
Ordered part, Said it would be in next day 9am and I'd get a call when it comes in. No call so I called them and they said there driver called off and it wouldn't be til 1-2pm and they would call. No call again, I called them and they said part was never ordered.