LAZ Parking - One Archer Garage

Reviews

• ST

  Sherolyn Thompson

  Mar 23, 2026
  1.0
  First and foremost it's convenient, however customer service is poor. My car got damaged here and when I reported it to them they said that it wasn't there, so I brushed it off because it wasn't anything major. Now everytime I go there to park my qr code is being checked. When I asked if they were checking everybody's code, I was told yes, but this morning when I parked I stayed and noticed that my qr code was the only 1 checked. This is racist and prejudice on all levels and I will not be parking there after today. I have always paid to park there and for this to be done to me is ridiculous.
• DR

  Deb Robinson

  Feb 16, 2026
  1.0
  I am extremely disappointed with my experience at this parking garage. I paid online in advance and arrived three hours early to catch a shuttle to the airport, expecting a smooth and organized process. Instead, the garage was completely full and cars were backed up with no direction or communication from staff. What made the situation even worse was the lack of professionalism and customer service. An attendant walked past multiple cars, including mine, that had already been waiting, and chose to assist a gentleman who had just arrived. He completely ignored the rest of us. Meanwhile, there were three other employees sitting in the office doing nothing while customers were left waiting with no assistance. Because of their disorganization and poor service, I missed my flight. This caused me significant stress, inconvenience, and financial loss. If you accept online reservations, you should guarantee parking or at least properly manage and assist customers upon arrival. I would not recommend this garage to anyone, especially travelers on a schedule. Extremely unprofessional and unacceptable experience.
• SL

  Stephanie St Louis

  Nov 5, 2025
  1.0
  WARNING!! DO NOT PARK YOUR CAR HERE!! Last week, their parking attendant crashed my car putting it in REVERSE instead of park to handoff my vehicle. The car rolled back, destroying my driver’s side and bumper. As of now, LAZ has NOT paid for damage! They’ve shirked responsibility, trying to get me to pay my own towing costs and recoup damages through my insurance. After calling police several times, they finally offered to cover the damage quote IN EXCHANGE FOR MY CAR TITLE?!!! They’ve also failed to reserve a rental through their insurance so I have no vehicle for daily commute, costing me an arm and a leg for taxis. After multiple requests, They’ve REFUSED to turnover video footage, their insurance information or driver’s information. Completely criminal. I’ve been a customer for over 2 years with LAZ at home and at work. Such obvious negligence, I think, should be addressed swiftly. I’m still dealing with this after contacting LAZ and LAZ corporate multiple times. I hope One Archer management takes these private and public complaints seriously and seek another contractor for this parking garage. This is an unacceptable, unreliable and offensive service offered to tenants.
• RR

  Rosemarie Rogers

  Jul 9, 2025
  1.0
  We booked this garage on SpotHero for EV charging while we’re on vacation with our 3 kids. The valet confirmed EV charge upon arrival, but when we would check during our trip, no charging had been done. We attempted to call at least four times with no response from the garage. While the valet this evening was extremely friendly, it’s now over 24 hours of travel with kids and it’s midnight- we’re stuck and exhausted trying to charge our car somewhere in New Jersey. This could’ve been avoided.

Frequently Asked Questions About LAZ Parking - One Archer Garage