Many customers praised the friendly and knowledgeable staff, particularly highlighting individuals like Trevor and Michael for their exceptional service.
Service Delays
Several reviews mentioned significant delays in service and poor communication regarding vehicle status, leading to frustration among customers.
Pricing Concerns
Customers expressed dissatisfaction with perceived high prices for services and parts, with some feeling they were overcharged or upsold unnecessary services.
Mixed Repair Experiences
While some customers reported successful repairs and thorough diagnostics, others experienced unresolved issues and dissatisfaction with the quality of service.
KC
KIMBERLY Campbell
1 day ago
5.0
Everyone was so helpful and friendly. An experience that could be very intimidating on your own, was not. I had been to 9 dealerships in the area because I was considering buying a new car but it wasn't a must and I did not have my heart set on anything. I have bought 8 new cars previously and at least 6 used cars and I have NEVER been so happy with a salesperson as I was with Christa. She was knowledgeable, helpful, understanding and patient. Certainly went above and beyond in every possible way! I would recommend this dealership and Christa to anyone!
MM
Madelyn Mendoza
2 days ago
1.0
Hudson Cadillac GMC is by far the absolute worst to deal with!! Take your business elsewhere they do not respect their customers what they've done to me is disgusting!!
Despite my numerous complaints and services since day one of purchase the issues is still unresolved and yet I was to blame!! Like nope dont thibk so! Running you will thank me later!! They get NO STARS!!!
ED
Elaine DeSouza
Dec 17, 2025
5.0
Trevor in service is a really a pleasure to work with . I have been in 3 times with my Encore and he always seems to know what is going on And is always egar to help and come up with a solution that works. He has a way about him that takes the stress out of the situation you are in when your check Engine lite appears . He’s very knowledgeable and caring .
TR
Tom Ryan
Dec 14, 2025
5.0
Waiting time was surprisingly brief.
JV
Jenny Velez
Dec 4, 2025
5.0
Over the years, I’ve purchased vehicles from different dealerships, and unfortunately, not all of those experiences were positive. At one particular dealer, I was treated with rudeness and indifference. The staff there seemed to view me as nothing more than a number, rather than a valued customer. That kind of treatment left me frustrated and hesitant about going through the car-buying process again.
When I decided to take a chance and walk into this dealership, I was immediately struck by how different the atmosphere was. From the very beginning, I was treated with dignity, respect, and genuine care. Brendan, Big Mike, Anthony, and John went above and beyond to make sure every aspect of my experience was seamless. They listened carefully to what I was looking for, answered every question with patience and clarity, and made the entire process of purchasing a vehicle feel effortless.
What impressed me most was the professionalism and warmth of the team. They didn’t just sell me a car — they built trust. The way they handled the transaction showed that they truly value their customers, and that makes all the difference. I never once felt pressured or dismissed; instead, I felt supported and respected throughout the entire process.
This dealership has completely changed my perspective on car buying. They’ve earned not only my business but also my loyalty. I can confidently say that they have converted me into a forever customer. I wish more dealerships would take a page out of their playbook when it comes to customer service, because the way they operate sets a standard that others should aspire to.
If you’re looking for a place where you’ll be treated as a person and not just a sale, this is the dealership to go to. Their team is fantastic, their process is smooth, and their commitment to customer satisfaction is unmatched.
Frequently Asked Questions About Hudson Cadillac Buick GMC
What are the operating hours of Hudson Cadillac Buick GMC?
Hudson Cadillac Buick GMC is open Monday to Thursday from 8:00 AM to 8:00 PM, Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. The dealership is closed on Sundays.
Where is Hudson Cadillac Buick GMC located?
The dealership is located at 2023 South Road, Poughkeepsie, NY 12601, USA.
Which car brands does Hudson Cadillac Buick GMC specialize in?
Hudson Cadillac Buick GMC specializes in Cadillac, Buick, and GMC vehicles, including new and used cars and trucks.
Does Hudson Cadillac Buick GMC provide auto repair services?
Yes, Hudson Cadillac Buick GMC operates as an auto repair shop offering maintenance and repair services for vehicles.
Is there electric vehicle charging available at Hudson Cadillac Buick GMC?
Yes, Hudson Cadillac Buick GMC offers electric vehicle charging stations for customers with electric cars.
How can I contact Hudson Cadillac Buick GMC?
You can contact Hudson Cadillac Buick GMC by calling their main phone number at +1 845-298-4700.
What nearby dining options are available around Hudson Cadillac Buick GMC?
Nearby dining options include Chili's Grill & Bar, Ruby Tuesday, Olive Garden, O'Sho Japanese Steakhouse, and Panera Bread, offering a variety of American, Italian, Japanese, and casual meals.
Are there any nearby retail stores close to Hudson Cadillac Buick GMC?
Yes, nearby retail stores include Men's Wearhouse for clothing, Brookstone for gifts and toys, Famous Footwear for shoes, Verizon Wireless Retailer for mobile phones, and Sally Beauty for hair and cosmetic supplies.
What automotive-related services are available near Hudson Cadillac Buick GMC?
Nearby automotive-related services include Pascucci-HudsonCadillac dealership, Hudson Cadillac automotive repair, and automobile leasing services.
Are there convenient financial or postal services near Hudson Cadillac Buick GMC?
Yes, Western Union offers money transfer and financial services nearby, and FedEx provides freight and cargo services close to the dealership.