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Location
Hours
Reviews
4.4
732 reviews
5 stars
580
4 stars
47
3 stars
15
2 stars
14
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of experiences with service quality, with some praising the professionalism and thoroughness of staff like Trevor and Carla, while others expressed frustration over unresolved issues and poor communication.
Customer Experience
Many customers highlighted positive interactions with sales and service staff, noting their friendliness and helpfulness, but there were also significant complaints about unprofessional behavior and lack of follow-up.
Repair Issues
Several reviews mentioned dissatisfaction with the dealership's ability to properly diagnose and fix vehicle problems, leading to repeated visits without resolution.
Communication
A recurring theme was poor communication from the service department, with customers reporting difficulty in getting updates on their vehicle status and lack of responsiveness to inquiries.
Pricing Concerns
Some customers felt that pricing for services and repairs was excessive, with instances of perceived price gouging and dissatisfaction with the value received for the costs incurred.
- MGMichael GentileNov 16, 20255.0Was there for service of my xt5. Friendly courteous staff. Perform the service advised of a problem found in the rear links. They are Ordering parts then we'll call me to make an appointment for installation under warranty. Price of service like everything else around is a little bit higher than I thought it would be but what are you going to do?
- DGD GorneyNov 13, 20255.0Clay done an amazing job handling the purchase of my new GMC at4x would recommend him to anyone who is looking for a new vehicle to just stop in and see him u won’t be disappointed
- SMSean McIntyreNov 10, 20251.0Booked service through their internet portal. Selected the options for service, indicated by their service portal after entering my VIN. 30k service and check some engine codes that were stored and had been duplicated on multiple occasions. See attached photo for codes pulled the week before service. First text received in the morning was listing everything that’s included in their 30k or better service at a charge of $2000. A major upsell as it included transmission fluid replacement among other things. My vehicle’s service manual clearly says that transmission fluid is changed after 60k miles. When I mentioned the service I selected online he was unfamiliar with any service for the price indicated on their website. I declined the extra unnecessary service and things went down hill. After sitting with the truck for 8 hours they informed me they couldn’t duplicate any codes. The kicker was they actually blamed the OBD reader for causing the codes. Kind of tough if the code occurred before the reader was used! Lost a customer on this truck and any vehicles going forward.
- DCDenis CurtinNov 7, 20255.0They identified an issue with my vehicle and provided an alignment. They were very professional and thorough. There is an issue that Trevor is helping me with said he would call my extended warranty policy and I asked him to call GM on my behalf. The Milea dealership in the Bronx failed to properly diagnose an issue with the vehicles air conditioning system while it was still under warranty. I brought it there more than once with complaints of weak defrosters noise coming from the car fan noise etc... all symptoms of a failing air conditioner. The Hudson dealership is trying to help with that issue. Otherwise, I will be stuck for about $450. in repairs for my 2024 Buick Envista that should have been repaired When the GM warranty was still in effect. This really is a mess. I hope this works out.
- MLM LNov 5, 20255.0Great sales and service team. Trevor always makes sure our vehicles are taken care of and timely in all his responses. Very satisfied dealing with Hudson GMC
Frequently Asked Questions About Hudson Cadillac Buick GMC
What are the operating hours of Hudson Cadillac Buick GMC?
Hudson Cadillac Buick GMC is open Monday to Thursday from 8:00 AM to 8:00 PM, Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. The dealership is closed on Sundays.
Where is Hudson Cadillac Buick GMC located?
The dealership is located at 2023 South Road, Poughkeepsie, NY 12601, USA.
Which car brands does Hudson Cadillac Buick GMC specialize in?
Hudson Cadillac Buick GMC specializes in Cadillac, Buick, and GMC vehicles, including new and used cars and trucks.
Does Hudson Cadillac Buick GMC provide auto repair services?
Yes, Hudson Cadillac Buick GMC operates as an auto repair shop offering maintenance and repair services for vehicles.
Is there electric vehicle charging available at Hudson Cadillac Buick GMC?
Yes, Hudson Cadillac Buick GMC offers electric vehicle charging stations for customers with electric cars.
How can I contact Hudson Cadillac Buick GMC?
You can contact Hudson Cadillac Buick GMC by calling their main phone number at +1 845-298-4700.
What nearby dining options are available around Hudson Cadillac Buick GMC?
Nearby dining options include Chili's Grill & Bar, Ruby Tuesday, Olive Garden, O'Sho Japanese Steakhouse, and Panera Bread, offering a variety of American, Italian, Japanese, and casual meals.
Are there any nearby retail stores close to Hudson Cadillac Buick GMC?
Yes, nearby retail stores include Men's Wearhouse for clothing, Brookstone for gifts and toys, Famous Footwear for shoes, Verizon Wireless Retailer for mobile phones, and Sally Beauty for hair and cosmetic supplies.
What automotive-related services are available near Hudson Cadillac Buick GMC?
Nearby automotive-related services include Pascucci-HudsonCadillac dealership, Hudson Cadillac automotive repair, and automobile leasing services.
Are there convenient financial or postal services near Hudson Cadillac Buick GMC?
Yes, Western Union offers money transfer and financial services nearby, and FedEx provides freight and cargo services close to the dealership.