Enterprise Rent-A-Car

4.4
663 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Poughkeepsie, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Poughkeepsie location today.

Location

Enterprise Rent-A-Car
696 Dutchess Tpke, Poughkeepsie, NY
12603, United States

Hours

Reviews

4.4
663 reviews
5 stars
495
4 stars
79
3 stars
26
2 stars
12
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.

Vehicle Condition

Numerous reviews highlighted issues with vehicle cleanliness and maintenance, including dirty interiors and vehicles not matching reservations.

Reservation Issues

Several customers reported problems with reservations, including receiving different vehicles than what was booked and poor communication regarding availability.

Overall Experience

While some customers had positive experiences, others expressed frustration with service inconsistencies, leading to a mixed overall perception of the location.
  • GL
    G L
    Dec 30, 2025
    2.0
    I had a very disappointing experience at this rental location. I originally reserved a full-size pickup truck, but when I arrived I was told none were available and was offered a passenger van or minivan instead—neither of which met my needs. I rescheduled for the following week specifically to get the pickup I originally reserved. A few days before the new rental date, I called to confirm availability and was explicitly told that a full-size four-door Ford F-150 or a Ram pickup would be ready for me. When I arrived, the only truck available was a Toyota Tacoma, which is significantly smaller and not a full-size pickup as promised. Because I was on a tight schedule, I had no choice but to take it. To make matters worse, the interior of the vehicle was dirty and the gas tank was only half full at pickup. Overall, this experience showed poor communication, unreliable reservations, and lack of attention to vehicle condition. I was not impressed and will seriously reconsider using this Enterprise location again.
  • RS
    Rory Snyder
    Dec 21, 2025
    5.0
    PROFESSIONAL🙂🙂
  • SC
    Sandi C
    Dec 1, 2025
    3.0
    Every rental car I have picked up at this location is dirty. Dirty interior windshields from never being wiped down, I can write my initials in them. Picked up another car for business travel and again, I got the worst vehicle on the lot and not what I reserved. The associate went and got window cleaner but I ended up cleaning the inside of the glass to avoid getting glare from headlights or sun. Dirty stained seats, dings in the car. If I opted to get a different car it would have delayed my travel. I cleaned the widows and accepted the vehicle, I guess I need to stop and put air in the tires too before I get on the highway for my 200 mile drive that I have ahead of me .This will be the last time I rent from this location.
  • RP
    Row Pinder
    Nov 24, 2025
    5.0
    Excellent customer service and the vehicle i rented was very up to date
  • JF
    Joe Frey
    Nov 11, 2025
    5.0
    Enterprise always seems to come through for us. Whether it’s a last minute reservation or picky with our vehicle options. They’ve made themselves readily available through Covid for us and they are very accommodating. In addition, they’ve even placed a follow up phone call on a not so favorable occasion. We highly recommend Enterprise!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Poughkeepsie?

Enterprise Rent-A-Car in Poughkeepsie offers a wide range of vehicles including rental cars, vans, and luxury cars to suit your needs.

What are the business hours for Enterprise Rent-A-Car in Poughkeepsie?

The Poughkeepsie location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and Sundays from 9:00 AM to 12:00 PM.