Enterprise Rent-A-Car

Reviews

• DR

  Danny Raber

  4 days ago
  5.0
  The clerks at Enterprise Port Jeff were very helpful when I needed a car rental and reimbursement from insurance after my car was T-boned. They were patient and helped me with a question that I had even after they were done with their shift and about to leave in a separate parking lot. They helped call the insurance company that I needed to deal with and over the phone answered all of my questions, and the car rental functioned as it needed to of course. Great service from people who actually care and do their jobs effictively in a world where so many others half-ass and aren’t of any help to customers.
• KW

  Kingdom Warrior

  Apr 26, 2026
  5.0
  Filomena and staff always a pleasure dealing with.
• OD

  Olga Duque

  Apr 26, 2026
  5.0
  Absolutely amazing experience! The team was clearly busy, but you would never feel overlooked. Everyone was acknowledged quickly and helped with such great attitudes. My rental process was fast and effortless, and when I needed to extend my rental for an extra day, it took just minutes over the phone. No stress, no complications. The return was just as easy. This staff truly goes above and beyond to make everything smooth and enjoyable.
• MG

  Mendy Goldberg

  Apr 21, 2026
  5.0
  Friendly and helpful customer service
• SE

  Samantha Elmendorf

  Mar 28, 2026
  1.0
  Dear Enterprise Rent-A-Car Customer Service Team, I am writing to formally express my disappointment with a recent experience I had at one of your locations. I had made a reservation in advance and arrived at the location expecting a smooth and professional process. However, the situation quickly became frustrating and unacceptable. At approximately 8:50 AM—while I was already in the parking lot—I received a call informing me that the vehicle I reserved was no longer available. Additionally, I was told that I needed to provide a list of requirements that were never disclosed to me at the time of booking. One of the most concerning aspects of this experience was the inconsistency in your policies. I have rented vehicles in the past using a debit card without any issues. I am an in-state driver, and my debit card matches my license, yet I was suddenly told that additional requirements were necessary. Meanwhile, other customers present indicated they had been able to rent using a debit card, which made the situation even more confusing and frustrating. To make matters worse, the representative at the counter displayed an extremely unprofessional attitude. Rather than assisting me or offering solutions, it felt as though she was actively looking for reasons not to rent me a vehicle. Customer service should be helpful, respectful, and solution-oriented—none of which I experienced during this interaction. Overall, this experience reflected a serious lack of communication, consistency, and customer care. Unfortunately, it has left me with a negative impression of your company, and I do not plan to return in the future. For comparison, I have consistently had positive experiences with Hertz, where staff are friendly, accommodating, and willing to go the extra mile to assist customers. I hope you take this feedback seriously and address both the lack of transparency in your rental requirements and the need for improved customer service training at your locations.