Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
37 Smithfield Boulevard, Plattsburgh, NY
12901, United States
Hours
Reviews
3.8
238 reviews
5 stars
152
4 stars
12
3 stars
6
2 stars
9
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some praising the staff's friendliness and efficiency, while others report rudeness and dismissive attitudes.
Service Quality
Many customers appreciate the quick and efficient service for routine maintenance, but there are significant concerns about the accuracy of diagnostics and upselling unnecessary repairs.
Appointment Issues
Numerous reviews highlight problems with the online appointment system, including overbooking and lack of communication, leading to frustration among customers.
Trustworthiness
Several customers express distrust regarding the honesty of the services provided, citing instances of being advised to perform unnecessary repairs.
Management Changes
Reviews suggest a decline in service quality and customer care following changes in management, with long-time customers feeling disappointed.
- SBSean Bourke4 days ago5.0Friendly, knowledgeable staff. They completed services in a timely manner. Nothing was overpriced. My vehicle runs better than ever. I will definitely go back!
- TRTaylor Reynolds6 days ago5.0The guys working at this Monroe Muffler in Plattsburgh are awesome. I have been to Monroe mufflers in Rochester and the guys working at this Plattsburgh location are elite.
- CFCylee FaceyNov 23, 20255.0Wonderful crew! Went in to get my tire repaired and they were wonderful to work with!
- AFAdrian FernandezNov 17, 20255.0I got a nail in my tire and needed help quickly. I wish I got the name of the employee who took care of me because he was formal, polite and efficient. I would recommend anybody to get tires or work done here. I appreciate the hard work from the employees again thank you!
- TATony AubinNov 15, 20255.0Got me in the next day to get tires mounted and balanced tomorrow morning, very fast and professional! Had my brakes done during the summer and again they were fantastic, they even dealt with the warranty company for me! Awesome service
Frequently Asked Questions About Monro Auto Service and Tire Centers
What kind of services does Monro Auto Service and Tire Centers offer?
Monro provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and specializes in tire changes with brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
What are the operating hours of Monro Auto Service and Tire Centers?
Monday to Friday, they are open from 7:30 AM to 7:00 PM; Saturday from 7:30 AM to 6:00 PM; and Sunday from 9:00 AM to 5:00 PM.
Where is Monro Auto Service and Tire Centers located?
It is located at 37 Smithfield Boulevard, Plattsburgh, NY 12901, USA.
What is the contact number for Monro Auto Service and Tire Centers?
You can reach them by phone at +1 518-561-7231.
Does Monro Auto Service and Tire Centers specialize in any particular tire brands?
Yes, they specialize in tire changes with top-quality brands including Goodyear, Cooper, Nexen, Kumho, and Ironman.
How can customers use nearby places like The UPS Store 6270 when visiting Monro Auto Service?
Customers can conveniently handle shipping, printing, and packing needs at The UPS Store 6270 nearby before or after their vehicle service at Monro.
What nearby dining options are available close to Monro Auto Service and Tire Centers?
Customers can enjoy a meal at nearby restaurants such as Indian Grill, El Sol Mexican Kitchen, Ground Round, or Armitto's Pizza and Pasta when visiting the area.
Are there any nearby retail stores that customers might visit along with Monro Auto Service?
Yes, nearby retail options include Bath & Body Works, Sears department store, Fleet Feet Sports for shoes and clothing, and Gander Outdoors for outdoor gear and supplies.
Can I find other automotive or related services near Monro Auto Service and Tire Centers?
While Monro offers comprehensive auto services, nearby you will also find other professional services like Plattsburgh Professional Connections and Shred Nations, which can complement your visit for additional business or document needs.
Are there any beauty and wellness services nearby Monro Auto Service and Tire Centers?
Yes, nearby beauty salons and spas include Magic Nails and A Nails where customers can relax and enjoy beauty treatments before or after their auto service visit.