Monro Auto Service and Tire Centers

Reviews

• SG

  Stacy Gray

  1 day ago
  5.0
  The team at this location are very knowledgeable and helpful. This particular day 4/29 the woman performed the New York State inspection. They were friendly, helpful, and really helped me out because I only had one day left to get my inspection. I had scheduled it with customer service two weeks in advance; customer service got the times wrong, but the manager promptly squeezed me in for the day during my lunch. I was very grateful. They seem to be a very efficient team, they got me in and out, and I’ll definitely come back. Just be sure to press the right prompt to get someone onsite and not their outsourced customer service.
• DT

  David Traas

  Apr 26, 2026
  1.0
  Make an appointment days ahead of time so I can get there and be locked out of the empty store with the rest of the customers. Thanks for wasting my gas tho
• KH

  Karen Hildebrandt

  Apr 25, 2026
  5.0
  Getting car service is always a challenge. Ashley and her entire staff are so easy to work with. I have had multiple types of service at the penfield location. Highly recommend!
• CK

  Christy Kingsley

  Apr 22, 2026
  5.0
  A big shout out to Ashley and her mechanic (I didn't get his name). My son's car ran out of coolant in the plaza across the street from Monro and it wouldn't start. After bringing him coolant and filling it, I gave them a call to see if they had time to look at it. Ashley said to head over, that they wouldn't have time to fix it today (it was after 5 pm) but they'd be happy to take a look. After a quick check and good advice we were good to head back home. They were so kind and helpful. Thank you Ashley and team! I would definitely use them for future repairs.
• DJ

  David Johnson

  Apr 17, 2026
  5.0
  This is the ONLY place I bring my cars for service. I always receive timely, quality service at a great price. They never try to push unnecessary services on me, and always provide honest feedback about what needs to be done to my vehicles on the road and safe. I would recommend this Monro location to anyone. Be sure to make an appointment because they are often very busy, likely because others have had a similar experience with this shop.