Safelite AutoGlass

Reviews

• MD

  MATTHEW DOHENY

  1 day ago
  5.0
  Absolutely fantastic job by expert professional. and very quick service. Bravo!!!
• KG

  Karissa Gobin

  May 1, 2026
  1.0
  Terrible experience. Scammers and liars! I had Safelite replace my windshield after a rock hit it, and everything seemed fine at first. However, the very next day, after my car had been parked, I noticed a crack starting from the corner of the windshield. I scheduled an appointment to have the damage inspected and to find out whether it would be covered under warranty because I suspected it was caused by an installation issue. And they sent the same technician who installed the windshield to inspect it. Unsurprisingly, he claimed it was not their fault. The manager, who insisted on the same thing. After a lot of back and forth, they eventually said it was “not their fault,” but that they would go against company policy and replace it anyway. At that point, I declined because I no longer trusted that location and was concerned another issue could happen later. I told them I would go to a different Safelite location instead. The manager then tried to scare me out of going to the other location by saying they might not replace it. I went there today, and they confirmed it was an installation issue. They found that the windshield was installed too close to the A-pillar, causing it to crack when my chassis flexed while driving the night it was fixed, on my first drive. The entire situation was frustrating, unprofessional, and made worse going back and forth instead of taking accountability. I would not recommend this location.
• VK

  Vitaliy K

  Apr 27, 2026
  2.0
  I’ve used Safelite in the past for my older vehicles through Geico, and the process was always seamless. However, my recent experience trying to get the glass replaced on my Tesla was incredibly frustrating and confusing. The Safelite representative explicitly told me that: - ​OEM glass is not covered by insurance because the cost exceeds $3,000. - ​Tesla Service centers don’t handle glass repairs and regularly refer customers to Safelite. ​After hearing this, I called Tesla directly to verify. They completely contradicted Safelite’s claims. Tesla confirmed that: - ​The OEM glass actually costs $1,600, not over $3,000. - ​They do perform glass installations in house and do not send customers to Safelite for OEM replacements. ​I am extremely disappointed that Safelite provided me with incorrect pricing and false information about Tesla’s own service capabilities. It felt like a tactic to push me away from OEM glass or toward their own services under false pretenses. ​I have since canceled my Safelite appointment. I am going through Tesla Service instead, where the OEM glass is fully covered by Geico (via reimbursement). I no longer trust Safelite and will be taking my business elsewhere from now on. ​Avoid if you own a Tesla do your own homework first! ​A quick tip for your Geico claim: ​Since you are paying out of pocket first, make sure your Tesla invoice is itemized. This usually helps speed up the reimbursement process!
• KB

  K B

  Apr 26, 2026
  5.0
  Tech was great, trustworthy, found something pinned in my windshield and returned it back to me. Highly recommend.
• ES

  Edward Szabo

  Apr 25, 2026
  5.0
  wonderful experience.... technician was respectful and very knowledgeable about his work. came to the house and completed the job in less than an hour. very happy with the whole transaction.

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