Business Details
About
Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.
Location
Monro Auto Service and Tire Centers
5607 State Highway 12, Norwich, NY
13815, United States
Hours
Reviews
4.0
173 reviews
5 stars
112
4 stars
21
3 stars
4
2 stars2
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of the new manager's positive impact.
Service Quality
While some reviews highlighted excellent service and quick turnaround times, others reported issues with poor workmanship and unnecessary upselling.
Communication
Several customers appreciated clear communication regarding services and pricing, although there were complaints about lack of updates and unprofessional behavior from some staff.
Pricing Concerns
Customers expressed mixed feelings about pricing, with some finding it reasonable while others felt they were overcharged or misled about necessary repairs.
Management Issues
Feedback indicated significant concerns regarding management behavior, with some customers reporting negative experiences related to the manager's attitude and decision-making.
- AZAmir ZenkicDec 8, 20252.0Very disappointed at Manager of the place.Unprofessional approach to me as customer.With setup appointment day before,manager wanted me to reschedule for next day.Tires he promised me day before we’re not available apparently any more and day were on promotion and that’s why i chose Monro in the first place.End up paying $200 more for 4 tires with the installation.The employee who performed installation was very nice and professional.Only because of his work i can give two stars.Manager less than zero.
- KPKris PatterelliDec 1, 20251.0This place is absolutely horrible!! The manager is a joke and shouldn't have a job there! Worse experience I have ever had in any shop I have ever been to! I would take more time to call cooperate but isn't worth my time. Would give 0 stars if I could! Would not recommend taking your vehicle here for any reason!
- RQRebecca QuincelNov 10, 20255.0The new manager is very honest. He was very helpful and took the tine to explain everything.
- KHKarli HinmanNov 3, 20255.0I was able to get a same day Saturday appointment for an inspection, and the staff was polite and efficient.
- GBGarrett BrownNov 3, 20255.0Cheap and quick. Staff was nice and it was a lot cleaner inside then it use to be.
Frequently Asked Questions About Monro Auto Service and Tire Centers
What types of automotive services does Monro Auto Service and Tire Centers offer?
Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, and check engine services.
Which tire brands are available at Monro Auto Service and Tire Centers?
They specialize in tire changes and offer top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.
What are the operating hours of Monro Auto Service and Tire Centers?
The center is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Where is Monro Auto Service and Tire Centers located?
It is located at 5607 State Highway 12, Norwich, NY 13815, USA.
What is the contact phone number for Monro Auto Service and Tire Centers?
You can reach them by phone at +1 607-336-1899.
Can customers visit nearby automotive service businesses to complement Monro Auto Service and Tire Centers' offerings?
Yes, nearby places like Monro Muffler Brake & Service and AutoZone provide additional automotive repair and parts services, helpful for customers needing extensive vehicle care.
Are there any convenient places to eat near Monro Auto Service and Tire Centers?
Yes, customers can visit nearby restaurants such as Burger King, Subway, and China House to grab a meal before or after their service appointment.
Where can customers shop for home improvement supplies near Monro Auto Service and Tire Centers?
Nearby Sherwin-Williams Paint Store and Harbor Freight offer home improvement and hardware supplies, making it convenient to combine errands in the area.
What nearby stores can help customers with mobile phone accessories or services?
The AT&T Store is located nearby, providing mobile phone accessories and retail services for customers in the area.
Are there any local stores for eyewear and optical services near Monro Auto Service and Tire Centers?
Yes, Empire Visionworks and Visionworks nearby offer optometrist services and eyewear retail, which customers might find useful during their visit to the area.