Business Details
About
Ford DealerCar DealerAuto BrokerTruck DealerUsed Car DealerUsed Truck DealerCar Leasing ServiceCar Finance and Loan Company
For over 65 Years the Basil Family has been propelled by the goal to always build a warm, friendly relationship with each customer that walks through the door. As we like to say in the Basil Family, we don't want to sell you a car, we want to help you buy one!
Location
Basil Ford of Niagara Falls
6980 Niagara Falls Boulevard, Niagara Falls, NY
14304-2250, United States
Hours
Reviews
4.7
3,668 reviews
5 stars
3,229
4 stars
143
3 stars42
2 stars51
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting salespeople like Dana, Cherie, and Anthony.
Sales Experience
Many reviews noted a smooth and stress-free vehicle purchasing process, with no pressure tactics and clear communication.
Service Quality
While the sales experience received high marks, there were mixed reviews regarding the service department, with some customers expressing dissatisfaction.
Overall Satisfaction
Overall, customers expressed high levels of satisfaction with their purchases and experiences at the dealership, often recommending it to others.
- RMRay Martin1 day ago5.0My wife and I are very pleased with the experience we had with Dana at Basil Ford. He was knowledgeable and helpful in all aspects of our purchase. We would be happy to refer anyone to Dana.
- DWDavid Wentworth1 day ago1.0Unfortunately, my experience has not been good at all. I started this process back in October of 2025. It is now mid Jan of 2026 and I STILL don't have the Title/Tags/Etc. It has been a paperwork nightmare from the start! I have purchased vehicles from other out of state dealers in the past, but never have I had this much trouble. I really don't want to go legal with this but may not have much other direction. I'm giving this a one star only because the vehicle itself was great.
- JDJacob DicksonJan 6, 20265.0Today I finalized a deal with Blake Fountain and he was very helpful. Told me everything he knew about the car and he made sure to try and accommodate me however I needed. Definitely recommend working with him in your car purchase
- CHCorey HarmonJan 5, 20265.0Our 2025 Explorer had an issue with a window that was stuck down 2 days before Christmas. This issue, along with a couple open recalls were taken care of in an extremely positive and professional manner. Was the best service department visit I have ever had with a new car and we've been buying cars for 25 years now!
- GKGary KatchmerDec 30, 20251.0Just tried to get "the Window Sticker" of a Ford Mustang that Basil has for sale. The window sticker is being hidden on the Ford Website and the Dealer website, I thought just a mistake. Connected Basil today via and received 3 annoying emails detailing how they can help me and we need to set up an appointment to discuss, really? Just give the W Sticker so I can determine if I want the car or not. What is so difficult about this for a car you have had in inventory for over six months? 2025 Darkhorse.
Frequently Asked Questions About Basil Ford of Niagara Falls
What are the operating hours of Basil Ford of Niagara Falls?
Basil Ford of Niagara Falls is open Monday, Tuesday, and Thursday from 9:00 AM to 7:00 PM, Wednesday and Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. The dealership is closed on Sundays.
Where is Basil Ford of Niagara Falls located?
Basil Ford of Niagara Falls is located at 6980 Niagara Falls Boulevard, Niagara Falls, NY 14304-2250, USA.
What types of vehicles does Basil Ford of Niagara Falls specialize in?
Basil Ford of Niagara Falls specializes in Ford vehicles including cars, trucks, and used cars. They also offer car leasing and financing services.
What is the contact phone number for Basil Ford of Niagara Falls?
You can reach Basil Ford of Niagara Falls by calling +1 716-693-1400.
Does Basil Ford of Niagara Falls have a website where I can browse their inventory?
Yes, you can visit their website at https://www.basilfordofniagarafalls.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness to explore their inventory and services.
What is the philosophy of customer service at Basil Ford of Niagara Falls?
Basil Ford of Niagara Falls focuses on building warm, friendly relationships with customers, aiming to help you buy a car rather than just sell one.
Are there any nearby hotels where visitors to Basil Ford of Niagara Falls can stay?
Yes, nearby hotels include Aarya Hotel, Pelican Motel, Hospitality Inn of Niagara, Swiss Cottage Inn, Caravan Motel, Red Carpet Inn, New Red Carpet, and Budget Host Inn, making it convenient for out-of-town customers to find accommodation.
If I need vehicle repairs or towing nearby, what options are close to Basil Ford of Niagara Falls?
Nearby auto services include Basil Niagara Falls Collision Center for repairs and Bellreng's Towing & Automotive for towing and emergency roadside assistance.
Where can I get my vehicle cleaned or detailed near Basil Ford of Niagara Falls?
You can visit Crazy Klean Cars or Tidal Wave Auto Spa, both located nearby, for car washing and professional auto detailing services.
Are there dining options close to Basil Ford of Niagara Falls for a quick meal or coffee?
Yes, nearby dining options include KFC for fast food and chicken, Mandalay Restaurant & Bar for Burmese and Thai cuisine, Starbucks for coffee and drinks, and Dunkin' Donuts for coffee and snacks.