Customers reported inconsistent service quality, with some experiencing excellent detailing while others received subpar cleaning and attention to detail.
Customer Service
While many reviews praised the friendly and helpful staff, there were significant complaints about rude interactions, particularly at the front desk.
Pricing Issues
Several customers expressed frustration over misrepresented pricing and unexpected charges, leading to dissatisfaction with the value received.
Timeliness
Some customers noted long wait times for services, particularly for inspections and detailing, which contributed to negative experiences.
Overall Satisfaction
Despite mixed reviews, many customers appreciated the thoroughness of the cleaning and the professionalism of the staff, indicating a loyal customer base.
JB
Javier Bazan
1 day ago
1.0
I have been a customer for years. My experience recently made me cancel. I waited for almost an hour just because I have extra service than others. I pay for my extra service. I expect to be in and out a yr a decent time. The manger was rude, un friendly and un professional.
BB
BuddhaOne967
Feb 24, 2026
5.0
Great Place to drive through and clean up
TR
Tina Rodriguez
Feb 17, 2026
2.0
I paid for ultimate and they didn't clean door panels, seats, didn't dry mats. Was a bit disappointed especially with the price. You would expect better.
JM
Jess McLean
Feb 14, 2026
3.0
I’ve been coming to this location for sometime now!! I was very disappointed in the cleaning of my car yesterday. I always do the showroom exterior/interior. I noticed when this location is busy the cleaning lacks as well. There was still salt in my car, my windows were streaked, and my mats didn’t look like they were cleaned. I’m not one to complain, but paying almost close to $40 for a car wash to have it re-washed again because it wasn’t properly cleaned the first time is a waste. The outside staff is very friendly. I just feel like they get overwhelmed when it’s a lot of cars.
DM
Dana May
Jan 28, 2026
1.0
I have tried to use this place twice for detailing services, with two different cars, and both times I drove away without getting the service done.
The website prices are a certain amount, like seats and carpet for $79, and yet when I show up they quoted me $250. When asked about the prices, they mentioned that the site lists "starts at"prices (which i acknowledge is the fine print)... but my question was, what car would start at the website price? The answer, "a regular one" ....I took a jeep commander and a small truck, and received the $250 price for both... so then I asked, what if I just wanted the bare minimum? There was zero budging. When asked again, about what car would qualify for the "starting" price? "A small one", "which is what?" "Just not this one"... a typical 5 seater car with a trunk... huh. Ok.
So my take away, if you take a "small", "regular" car that isn't really in need of detailing, you'll get a price closer to what's on the website. But probably not.
There's smaller custom mobile companies available at the price I was quoted...
Frequently Asked Questions About Newburgh Auto Spa
What services does Newburgh Auto Spa offer?
Newburgh Auto Spa offers car washes, oil changes, tune-ups, detailing, brakes, tires, batteries, inspections, and more.
Where is Newburgh Auto Spa located?
It is located at 86 Route 17K, Newburgh, NY 12550, USA.
What are the regular operating hours of Newburgh Auto Spa?
They are open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 8:00 AM to 5:00 PM.
Is Newburgh Auto Spa open on holidays?
They are closed on November 27, 2025 and December 25, 2025. On December 24, 2025, they are open from 8:00 AM to 4:00 PM.
What payment methods does Newburgh Auto Spa accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Newburgh Auto Spa?
You can call them at +1 845-213-3470 or +1 845-567-0009, or email info@newburghautospa.com.
Does Newburgh Auto Spa offer services in languages other than English?
Yes, services are available in both English and Spanish.
What nearby gas stations can I visit before or after my service at Newburgh Auto Spa?
Nearby gas stations include Mobil, APlus at Sunoco, and Sunoco, which can be convenient for refueling your vehicle during your visit.
Are there nearby hotels if I need accommodation near Newburgh Auto Spa?
Nearby hotels include Newburgh Inn, Knights Inn, Hudson Valley Hotel and Conference Center, Hudson Valley Hotel, Howard Johnson, and Newburgh Hotel Partners for your accommodation needs.
What dining options are available near Newburgh Auto Spa?
Nearby restaurants include Burger King, Orange Hill Global Bistro, and Orange Hill Restaurant for a variety of dining experiences before or after your visit.
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