LAZ Parking - 140-160 Riverside Garage

Reviews

• ZC

  Zachary Cooper-Vastola

  Jan 25, 2026
  1.0
  This place had dozens of terrible 1 star reviews. I'm pretty sure that they just changed the google listing to wipe them out. Terrible staff, incapable of getting cars out in a timely manner. Every time you have to get your car from this garage it is a 20 minute ordeal. Nasty attitude from the attendants as well. Avoid this garage. I’ve given it multiple chances, and each time has been a frustrating, disorganized experience—regardless of how busy they are. Whether I’ve been the only customer or one of just a few, the staff consistently appears confused and unprepared. My final visit was the morning of 6/14, and it was the worst yet. There were only two other customers waiting, but all of us stood around for 20+ minutes. One customer received their car with visible damage and had to stay longer to file a claim. To make matters worse, the attendants became visibly flustered when they realized two of us had the same car model. Instead of scanning tickets or following a clear process, they repeatedly asked what kind of cars we had and ran back and forth aimlessly. The staff that morning clearly lacked training, professionalism, and basic operational systems. I won’t be parking here again—and I suggest others think twice before doing so.
• DA

  Daniel Arzaga

  Nov 29, 2025
  5.0
  We had an excellent experience at this LAZ Parking location. We arrived around 5 a.m. for the Macy’s Parade with no reservation, and the staff member on duty, Álvaro, went above and beyond to help us out. At first, he warned me that without a reservation it might be difficult to park and kindly suggested trying another garage across the street. But after seeing that we were a family visiting the city, he changed his mind and said, “You know what? Stay here with us.” His kindness and willingness to help made a big difference for us. Álvaro also recommended using the SpotHero app to make our parking experience easier for the rest of the trip — and it really did help. His attitude, empathy, and great customer service truly stood out. Thank you, Álvaro, for taking care of this traveling family! Highly recommend this location.
• LR

  Larry Rosenthal

  Sep 29, 2024
  5.0
  Nice people and great price and love the birds netting to keep the birds off your car.
• HC

  Harrison Cook

  Sep 26, 2024
  1.0
  I’ve been a monthly here for almost 3 years and the installation of that new alarm system is the most annoying thing I’ve ever experienced at any Parking Garage. Please remove it as soon as possible.
• BU

  B USA

  Jul 11, 2024
  5.0
  Easy parking experience and had the vehicle ready to go by the time we said we'd arrive back. We had a rental and a large SUV so a bit concerned about scratches but they took good care of the vehicle. Pleasantly surprised! Ubered into the city and used public transport from there. Was very wary to doing this as there were no reviews but had no issues and the process was seamless.

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