LAZ Parking - 101 W 23rd St Garage

Reviews

• AD

  AnneMarie Dargan

  Apr 16, 2026
  1.0
  This is by far one of the most unacceptable and untrustworthy experiences I have ever had with a parking garage. If I could give zero stars, I would. I parked my car at Laz garage and left it there for 3 days, yet somehow my car received a parking ticket on a day I never removed it. The only logical explanation is that someone at Laz took my car out without my knowledge or consent. That is not just careless, it is completely unacceptable and a serious breach of trust. To make matters worse, I have called multiple times and sent several emails trying to get an explanation, and I have been completely ignored. No response, no accountability, nothing. That level of customer service is appalling. When customers leave their vehicles with a garage, there is an expectation of basic security and professionalism. Instead, what I experienced was negligence, a complete lack of transparency, and now a refusal to even acknowledge the issue. At this point, I am left dealing with a ticket I did not incur, with zero support from Laz. I would strongly caution anyone against using this garage if they expect their vehicle to be handled responsibly or their concerns to be taken seriously
• DD

  David Ding

  Apr 16, 2026
  1.0
  TL;DR: the parking attendants here will go through stuff you leave in your car and use it maliciously. I had a credit card hidden in the center console of my car. Yes, I know, I forgot to take it with me and it was a stupid lack of common sense for exactly the reason I'm about to describe. One of the parking attendants went rummaging around in my stuff, found the card, and took it for a joyride at 3AM. They used it at Chelsea Papaya and Sharks Pool Club. They also tried to buy a bunch of gift cards on various websites. Fortunately, my card (which I immediately canceled upon waking up to a pile of alerts) flagged this all as fraudulent and none of the charges cleared. When I picked up my car the card was back, but in the wrong spot.
• RC

  R C

  Apr 2, 2026
  2.0
  Nicked my car and went through the console. Not sure if anything is missing - haven’t gone through the entire vehicle.
• PG

  Paul Gurdak

  Jan 20, 2026
  1.0
  Online reservation is confusing. No refund made.
• FA

  Federico Arguello

  Nov 24, 2025
  1.0
  Was charged a different price than what employee made me believe.

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