Enterprise Rent-A-Car

Reviews

• RU

  Ross Ungar

  Oct 15, 2025
  5.0
  Absolutely outstanding service! Gustavo R. went above and beyond to make my rental experience smooth and stress-free. From the moment I arrived, he greeted me with a friendly smile, was incredibly professional, and made sure I got the perfect vehicle for my needs. The process was quick, efficient, and genuinely pleasant. It’s rare to find someone who truly cares about the customer experience the way Gustavo does - his staff as well :)) He’s a great representation of what customer service should be — thank you, Gustavo!
• BG

  Brooke G.

  Oct 11, 2025
  5.0
  I'll admit I was a little worried when I saw the location, but ended up still experiencing the same great customer service I continue to receive from Enterprise. They were busier than I anticipated they'd be on a Monday morning, but I didn't have to wait long and the transaction was still smooth. The worst part was trying to get out of Manhattan from that location on a Monday morning due to the proximity to Times Square (and just being NYC in general), but I'd chosen it due to being walking distance from my hotel. I'd still use this location again in the future, despite the heavy surrounding traffic.
• HJ

  Hamad Javed

  Oct 5, 2025
  1.0
  This is likely the most unprofessional enterprise I’ve ever experienced, in my life. I typically don’t post bad reviews but I honestly was so furious after my interactions here that I had to post. Made a reservation for 630pm on a Friday (all info is already added through enterprise systems) and the confirmation says I just need my Canadian drivers license and credit card and I’m all set. I get there and they say they need to see a passport... Btw, this isn’t mentioned anywhere on the confirmation nor has it come up before. The place closes at 7 and my apt is 20 mins away, I tell them I’ll run and come back; both employees said they would leave exactly at 7 but the manager would be there. I get back and it’s 7:01 pm, and, from what I can tell, they had closed up much prior to 7pm, all lights off, all doors locked. One of the employees I saw earlier see me walk but she’s walking out; I finally speak to someone who (I assume is the manager), at 7:01 and says he can’t do a damn thing. In his words (he would have to boot everything back up and it would take a lot of time); now, maybe no one told him I was coming back, or, maybe it got lost in translation. I’m not sure; regardless, the behaviour from the folks here was wholly unprofessional. You see someone who your colleagues know was coming back and it’s clear from the situation what’s going on, you should have honored the reservation. What frustrated me even further is, it was clear they closed before 7pm. Everything was shutoff; I’m almost certain if I came at 6:55 it would’ve been the same. Anyway, what a shame.
• RK

  Ross Kelley

  Sep 29, 2025
  5.0
  The staff was so friendly, communicative, and professional! This was my second time renting from this location and both times have been wonderful experiences. Thank you!
• AG

  A. G.

  Sep 26, 2025
  5.0
  My experience with Enterprise has always been positive. This time I rented from the 44th Street location in NY. They were very professional, gave me a great car, and checked the exterior with me which was a nice touch. The return was super easy. No problems. They were courteous and so kind. Will rent from them again in the future!

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