Enterprise Rent-A-Car

Reviews

• DG

  Dasha Gladkov

  Nov 13, 2025
  5.0
  Had a very easy, very swift experience and the car was perfect. Kevin was such a great help and I was in and out the door in 10 minutes. Will be renting again!!
• BJ

  Ben Johnston

  Nov 12, 2025
  5.0
  Had a great experience working with Kevin, really helped me out.
• RS

  Rafal Sob

  Nov 4, 2025
  1.0
  Terrible experience at this Enterprise location. One of the employees(tall black employee) tried to block a public parking spot with his body, then told me to “go back to my country.” When I asked for his name and the manager, he became aggressive, cursed at me, and shouted. I also noticed employees driving the wrong way down the street instead of going around the block — very unsafe and unprofessional. I will be filing formal complaints with Enterprise corporate, the Better Business Bureau, the NYC Department of Consumer and Worker Protection, and through the NYC 311 website. I already sand complain to Enterprise corporations they have all my information.
• OS

  OHod Shukri

  Oct 29, 2025
  5.0
  Location is perfect 👌 and the verity of options 👌 the staff are helpful
• RB

  Romero van Bochove

  Sep 14, 2025
  1.0
  I’ve been an Enterprise Plus member for years and have always considered Enterprise my go-to rental agency. To get my family home to Delaware from NYC, we reserved a one-way rental from Enterprise’s Greenwich Village branch at 221 Thompson St, chosen for its proximity to our hotel. The evening before pickup, a representative called to confirm the reservation and ensure we still needed the car. I confirmed and thanked him for the courtesy. The next morning, after a 30-minute walk from our hotel—and just one minute away from the rental office—we received a call from the branch manager, Dan Brewer, informing us that they were overbooked, had run out of cars, and our reservation would not be honored. Inside the office, Dan offered no apology or assistance. His justification: “Things like this happen, it’s out of my control.” When I asked why we weren’t notified earlier—especially after confirming the night before—he gave me a blank stare and explained he’d recently moved from Vermont, had only been on the job six months, and was simply following protocol and instructions from his manager, Nick Lala. When we suggested he contact another Enterprise location to help fulfill the confirmed reservation, he refused. He dismissed our suggestions and reiterated that it was out of his control, claiming he had no way to reach other branches. Neither Dan nor his two staff members made any effort to help us resolve the situation. He was dismissive and suggested we “go to the Enterprise airport location—they always have cars.” That location is a 40-minute cab ride from Greenwich Village during that hour. When I asked if he could help by at least confirming availability, he said he had no contacts there and couldn’t help. We had already checked out of our hotel. Our daughter was waiting in the lobby with all our luggage, relying on this rental to get home. We stepped outside, Googled the LaGuardia Enterprise contact number, and called them ourselves—only to be told they had no cars available. Thankfully, we had already recognized Dan’s lack of professionalism and didn’t rely on his advice. This experience was unacceptable on multiple levels. Enterprise appears to have no internal protocol for employees to communicate across locations, and in an age of instant connectivity, that is both inefficient and inexcusable. This incident left us stranded without warning, and the lack of professionalism and customer care at this location was deeply disappointing. Dan’s dismissive attitude and lack of training reflect poorly not just on him, but on his manager and the company’s standards. For a billion-dollar industry not to implement basic communication tools across its network is laughable. Would I rent from this location again? Absolutely not. I now have serious doubts about the reliability of any future reservation with Enterprise. We eventually made it home by renting from Budget at LaGuardia—who, unlike Enterprise, actually had vehicles and treated us with respect.

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