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Many customers praised the friendly and helpful staff, particularly highlighting individuals like Kevin and Amanda for their exceptional service.
Cleanliness
Several reviews noted issues with the cleanliness of the vehicles, with some customers receiving cars that were dirty or had unpleasant odors.
Reservation Issues
There were multiple complaints about overbooking and reservations not being honored, leading to significant customer dissatisfaction.
Professionalism
While some staff were commended for their professionalism, others were criticized for unprofessional behavior and lack of assistance during critical situations.
Overall Experience
The overall experience varied greatly, with many customers expressing satisfaction while others reported serious issues that affected their trust in the business.
DC
Dorrette Campbell
2 days ago
5.0
The staffs are very professional, experience, courteous, and friendly.Mr Kevin, Mr Junior Mr Cameron and Mr Jacob from 221 Thompson St site. They were detail in explaining the contract and making sure that I understood everything before signing.
SC
Sarah Connolly
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
MH
Marc Himmel
Jan 17, 2026
5.0
Fast, clean and friendly. Car was almost new.
AC
Adebio Chedi
Jan 5, 2026
5.0
Thanks, it was a great experience with your car, and the frief was very respectful.