Business Details
https://www.enterprise.com/en/car-rental/locations/us/ny/manhattan-upper-west-side-83rd-st-24g6.html
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in New York, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Manhattan Upper West Side 83rd Street location today.
Location
Hours
Reviews
4.4
351 reviews
5 stars
254
4 stars
46
3 stars
17
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees like Lionel and Maria for their exceptional service.
Reservation Issues
Several reviews mentioned problems with reservations being canceled or cars being given away without proper notice, leading to frustration among customers.
Cleanliness and Condition
While some customers noted that cars were clean and in good condition, others reported receiving dirty vehicles, indicating inconsistency in vehicle preparation.
Efficiency
Customers appreciated the quick and seamless rental process, although some experienced long wait times during pickup.
Communication
There were complaints about unclear policies regarding payment methods and reservation terms, leading to misunderstandings and dissatisfaction.
- ADAlex DunlopJan 6, 20265.0I have rented twice from the UWS Enterprise with complete satisfaction both times. I recommend them highly.
- RFRick FahnestockDec 28, 20255.0Enterprise is a unique car rental experience. I’ve been using Enterprise for many years and will continue. The upper west Side office is Staffed by a group of intelligent and caring people. I do recommend using Enterprise and already have a reservation for another enterprise early next year.
- XXXDec 22, 20251.0Ran late to pick up after a very stressful day. They had given the car away with no notice. Said they only hold for 30 minutes and that they would call around 4pm after returns came in. No one ever called. When I followed up, I was told they had no vehicles available. I wish they had been clear that they wouldn't likely have any vehicles instead of saying that they would call to placate me. Also, being told to have a nice day by someone who knows that they just made your day much worse does not help.
- RKRichard KrugerDec 19, 20254.0I picked up a rental car in Manhattan. Its gas gauge was below 5/8 of a tank. Nobody mentioned it and I didn’t notice until I was well on my way. I wish I’d been informed. I filled the tank during my trip and left it with roughly 7/8 of a tank when I returned the car at PHL. The person at Enterprise already knew about this situation and credited me promptly. So, the staff in NYC probably had the information too, and could have told me to spare me any worries. They weren’t too busy to do this.
- BSBryan SiegelNov 29, 20255.0Excellent service end to end. Check in and return seamless and staff very helpful.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car on Manhattan Upper West Side 83rd Street?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars for rental.
What are the operating hours for Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Wednesday from 7:30 AM to 6:00 PM, and Thursday to Friday from 7:30 AM to 7:00 PM.
Is Enterprise Rent-A-Car on 147 W 83rd St open on weekends?
Yes, the location is open on Saturdays from 8:00 AM to 1:00 PM and on Sundays from 4:00 PM to 8:00 PM.
Can I make a reservation online for a rental car at this Enterprise location?
Yes, you can reserve your rental car online through their website at https://www.enterprise.com/en/car-rental-locations/us/ny/manhattan-upper-west-side-83rd-st-24g6.html.
What payment methods are accepted at Enterprise Rent-A-Car on 83rd Street?
They accept American Express, Check, Discover, MasterCard, and Visa as payment options.
Does Enterprise Rent-A-Car offer any discounts for military members?
Yes, the location offers discounts for active military personnel.
Is there a nearby public parking option when visiting Enterprise Rent-A-Car on 83rd Street?
Yes, Central Parking, a nearby parking facility, is close to Enterprise Rent-A-Car to assist with your parking needs.
Are there other car rental agencies close to Enterprise Rent-A-Car on W 83rd Street?
Yes, Hertz and Thrifty Car Rental are nearby agencies offering car and truck rentals in the area.
What nearby dining options are available around Enterprise Rent-A-Car on 83rd Street?
Nearby American restaurants such as Say Cheese and Amused provide convenient dining options before or after your rental visit.
Can I get a massage or wellness treatment near Enterprise Rent-A-Car at 147 W 83rd St?
Yes, JJ Asian Massage and Back to Back Wellness are nearby places offering massage and chiropractic services.