Enterprise Rent-A-Car

4.4
351 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in New York, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Manhattan Upper West Side 83rd Street location today.

Location

Enterprise Rent-A-Car
147 W 83rd St, New York, NY
10024, United States

Hours

Reviews

4.4
351 reviews
5 stars
254
4 stars
46
3 stars
17
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees like Lionel and Maria for their exceptional service.

Reservation Issues

Several reviews mentioned problems with reservations being canceled or cars being given away without proper notice, leading to frustration among customers.

Cleanliness and Condition

While some customers noted that cars were clean and in good condition, others reported receiving dirty vehicles, indicating inconsistency in vehicle preparation.

Efficiency

Customers appreciated the quick and seamless rental process, although some experienced long wait times during pickup.

Communication

There were complaints about unclear policies regarding payment methods and reservation terms, leading to misunderstandings and dissatisfaction.
  • AD
    Alex Dunlop
    Jan 6, 2026
    5.0
    I have rented twice from the UWS Enterprise with complete satisfaction both times. I recommend them highly.
  • RF
    Rick Fahnestock
    Dec 28, 2025
    5.0
    Enterprise is a unique car rental experience. I’ve been using Enterprise for many years and will continue. The upper west Side office is Staffed by a group of intelligent and caring people. I do recommend using Enterprise and already have a reservation for another enterprise early next year.
  • XX
    X
    Dec 22, 2025
    1.0
    Ran late to pick up after a very stressful day. They had given the car away with no notice. Said they only hold for 30 minutes and that they would call around 4pm after returns came in. No one ever called. When I followed up, I was told they had no vehicles available. I wish they had been clear that they wouldn't likely have any vehicles instead of saying that they would call to placate me. Also, being told to have a nice day by someone who knows that they just made your day much worse does not help.
  • RK
    Richard Kruger
    Dec 19, 2025
    4.0
    I picked up a rental car in Manhattan. Its gas gauge was below 5/8 of a tank. Nobody mentioned it and I didn’t notice until I was well on my way. I wish I’d been informed. I filled the tank during my trip and left it with roughly 7/8 of a tank when I returned the car at PHL. The person at Enterprise already knew about this situation and credited me promptly. So, the staff in NYC probably had the information too, and could have told me to spare me any worries. They weren’t too busy to do this.
  • BS
    Bryan Siegel
    Nov 29, 2025
    5.0
    Excellent service end to end. Check in and return seamless and staff very helpful.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car on Manhattan Upper West Side 83rd Street?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars for rental.

What are the operating hours for Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car is open Monday through Wednesday from 7:30 AM to 6:00 PM, and Thursday to Friday from 7:30 AM to 7:00 PM.