SIXT Rent A Car New York Times Square

Reviews

• CB

  Cristina Bendi

  today
  5.0
  This is my second time renting from the Times Square location and each time I was greeted by Kimmel and Ron at the desk- always with a smile and always with top notch customer service. They always ask my needs before assigning me a car- it’s always a fast, easy and extremely pleasant experience. I won’t ever use another rental company again. 10 starts
• JJ

  Justin

  Mar 1, 2026
  1.0
  Refused to honor my pre-paid rental after arriving minutes late for scheduled pickup. Terrible service. Incredibly unprofessional. Do not rent from this company.
• RS

  Renan M. Raposo da Silva

  Feb 22, 2026
  5.0
  Já aluguei carros em alguns países e algumas companhias, mas nunca havia recebido um tratamento como o da Sixt, na unidade da Times Square. Deixo um agradecimento especial ao Terence, que me atendeu com dedicação e paciência, tirando todas as minhas dúvidas. Também saúdo os demais membros da equipe, que estavam muito animados e trabalhando em alto astral. Experiência irretocável, desde a retirada até a entrega do veículo.
• DS

  David Stanisch

  Feb 16, 2026
  1.0
  Great experience all around with Sixt for a recent weekend rental until I was charged for tolls a few weeks after my trip ended. Upon renal pickup, I was offered to be charged a fixed amount for “toll fees”. It seemed like a good deal so I took it. In the past, I’ve passed on the additional add-on and expected to receive the toll charges at a later date. Apparently what I was charged for “toll fees” was the ability to use the easy pass lanes when I passed through them. I was charged for the tolls anyway. Sixt customer service explained this to me AFTER I got the bill for the tolls weeks after my rental ended. I didn’t really understand their explanation about the different levels of toll fees you can pre-pay for, however I appreciated them for trying to explain it to me. i’m still not exactly sure if I got scammed or not but I’m done arguing with them. I definitely feel duped after renting with Sixt as I’ve never had this issue with other rental car companies in the city.
• FD

  Filip Djurackovic

  Feb 12, 2026
  1.0
  I use Sixt on all my travels, and never had an issue until this tuesday. I’ve received a car with full tank, went to New Jersey, and on the way back, I’ve poured back the missing fuel to reach full tank level at the last gas station before Holland tunnel. As it was a rush hour, I’ve spent certain fuel from that gas station to Sixt’s garage at Times, and I’ve been charged for a fuel tank! When I’ve shown the receipt and explained the situation, a employee named Kamel or something similar assured me that a new invoice will come via email and that the fuel charge will be returned to my bank account. After waiting one day, no email came, until I called customer service and spoke with Hadimi, who understood the situation perfectly and sent me a new invoice without additional fuel charge.

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