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AutoZone Auto Parts

3.9
(558 reviews)

Business Details

788 Main St, New Rochelle, NY
10805, United States
(914) 632-3201
https://www.autozone.com/locations/ny/new-rochelle/788-main-st.html

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone New Rochelle #2966 in New Rochelle, NY is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in New Rochelle, NY or call us at (914) 632-3201.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
788 Main St, New Rochelle, NY
10805, United States

Hours

Reviews

3.9
558 reviews
5 stars
285
4 stars
119
3 stars
60
2 stars
20
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.

Staff Knowledge

Several reviews highlighted a lack of product knowledge among staff, leading to poor customer experiences.

Store Management

Management practices were called into question, with reports of unprofessional behavior from some managers and inconsistent service quality.

Product Availability

Customers generally found the store stocked with necessary parts, but there were complaints about incorrect items being provided.

Installation Services

While some customers appreciated the assistance with installations, others reported long wait times and unhelpful staff during these services.
  • CM
    charles miller
    6 days ago
    1.0
    They close earlier than advertised which is mad inconvenient. Twice I’ve experienced bad attitudes from their workers.
  • AM
    Asha Moonjely
    Jan 28, 2026
    5.0
    Sharma helped me purchase and install car battery despite it being extremely cold, he stayed patient and provided excellent customer service.
  • TT
    Tim
    Jan 23, 2026
    5.0
    I came in today to replace the battery in my Toyota RAV4 with a new one I had ordered online. A young staff member helped me remove the old battery and install the new one. Because the engine compartment space was very limited, he had to spend extra time carefully adjusting and fitting it into place. Even though it was extremely cold outside today, he remained patient throughout the process. He was friendly, professional, and easy to work with. I will definitely come back for other services.
  • WW
    Wayne Williams
    Dec 15, 2025
    5.0
    I went to two auto zones and both were respectful,helpful .no problems.
  • TT
    TA
    Dec 14, 2025
    5.0
    I came in on Sunday, December 7th, after needing a jump start for my Acura and went straight to Auto Zone to get the battery tested. Lily was at the counter and was fantastic. I explained the situation, and she tested the battery. What really impressed me was that she showed me the reading on the screen and took the time to explain in detail what the results meant. I work in the office at an autobody shop, so I have some knowledge about cars, and her explanation was spot-on. The battery definitely needed to be replaced. Lily then went over all the battery options with me, helping me pick the right one for my car. Gio was the "Red Shirt" working that day, and he was absolutely great. He was juggling helping multiple customers with their installations, answering questions from people walking in, and he did it all with a smile on his face. He's friendly, attentive, and clearly knows his stuff. He installed my new battery 1-2-3, and I was back on the road in no time. I have to give 5 stars to Lily and Gio for their exceptional customer service. They made a stressful situation easy and handled it with professionalism and a great attitude. They're a huge asset to Auto Zone!

Brand Certified Facts from AutoZone Auto Parts

This information is certified by AutoZone Auto Parts and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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