Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 125 North Ave in New Rochelle offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
204 reviews
5 stars
133
4 stars
40
3 stars
13
2 stars
4
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised helpful staff while others reported rude or inattentive service.
Product Availability
Generally good selection of parts, but some customers experienced issues with stock and incorrect items.
Staff Knowledge
Many customers appreciated the knowledgeable and helpful staff, particularly in assisting with specific car issues.
Store Cleanliness
The store is noted for being clean and organized, contributing to a positive shopping experience.
Pricing
Competitive pricing and promotions were highlighted, although some customers felt certain items were overpriced.
- RGRudy GuntherOct 17, 20255.0Always have what you need. Very helpful staff.
- TCTrey ColemanSep 12, 20251.0Yesterday, I visited your location to purchase a battery charger because my car had stopped working. I asked the sales associate if the charger came pre-charged, and he assured me it did - not once, but twice. However, when I got to my car and tried to use it, I discovered it wasn't charged at all. I immediately returned to the store to inform the associate of the mistake. To my surprise, another coworker intervened, stating that the chargers don't come pre-charged and that I wouldn't find one that does. What's frustrating is that this same coworker was present during the initial purchase and remained silent, only speaking up when I returned to complain. If she knew the chargers weren't pre-charged, why didn't she correct the sales associate or inform me at the time of purchase? When I exchanged the charger for jumper cables, the sales associate sought approval from the same coworker, who I assumed was a supervisor. However, she audibly disapproved and walked away without assisting, prompting the associate to call another manager to approve the return. The entire experience was disappointing. As a Sales Manager myself, I understand that mistakes happen, but it's how you recover that matters. The sales associate's error wasn't the issue - it was the lack of customer-centric approach in resolving it. Whoever that sales person is, they could benefit from retraining on customer experience. Making the moment right for the customer is crucial, and it's clear that there's room for improvement in this area.
- KPkaren alvarez porrasAug 8, 20251.0I’ve had very bad experiences in this store. Bad customer service, they just sell anything, and don’t care if that work for your car or not. Please be aware of it, if you are not an expert they won’t explain anything to you or help you out to find what you need for your car.
- FEFernando EstrellaSep 4, 20201.0Arrive at the store and I’m going to buy an old man who seem friendly at first. when I thought asking for help he stated that they would help me.. . Four people at the register.. no customers inside and I was totally ignored.. I spoke both English and Spanish trying to get them attention. But they were all rude and ignored me . They want to attract more customers to that empty space of a store.. BUT WITH THAT TYPE SERVICE. I DOUBT IT. I was reading all of the reviews and they all the same repetitive(FAKE).
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What auto parts and accessories can I find at Advance Auto Parts in New Rochelle?
The store stocks new parts and accessories such as car batteries, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Does Advance Auto Parts offer free installation services?
Yes, Advance Auto Parts offers free installation of batteries and windshield wipers with purchase. Battery testing and installation are provided for free at most locations.
Can I get my car battery tested or recycled at Advance Auto Parts?
Yes, battery testing and recycling services are available and offered for free, regardless of whether the battery was purchased from the store.
Are there any discounts available at Advance Auto Parts?
Advance Auto Parts offers a 10% military discount for active duty and veteran service members.
Does the New Rochelle Advance Auto Parts location have curbside pickup?
Yes, curbside pickup service is available at this location.
What are the store hours of Advance Auto Parts at 125 North Ave, New Rochelle?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
What payment options does Advance Auto Parts accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Advance Auto Parts accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking, making it accessible for customers with disabilities.
What nearby places can I visit before or after shopping at Advance Auto Parts?
Near Advance Auto Parts, you can visit Feel it Healthy Spot for smoothies and coffee, Atit Thai for Asian cuisine, and G Bakery Restaurante and Panaderia Colombiana for Colombian baked goods and cafe offerings.
How can nearby UPS Access Point and local restaurants enhance my visit to Advance Auto Parts?
You can conveniently pick up or ship packages at the nearby UPS Access Point location, and enjoy meals at nearby restaurants like Estrellita Poblana (Mexican) or Mangoville (Caribbean), making your trip more efficient and enjoyable.
Are there beauty and wellness services close to Advance Auto Parts in New Rochelle?
Yes, J Crystal Nails, G & H Salon, and Dina Navarro Spa provide beauty and spa services nearby, offering a chance to relax or get pampered before or after your visit to the auto parts store.