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Advance Auto Parts

4.3
(205 reviews)

Business Details

125 North Ave, New Rochelle, NY
10801, United States
(914) 636-3623
https://stores.advanceautoparts.com/ny/new-rochelle/125-north-ave

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 125 North Ave in New Rochelle offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
125 North Ave, New Rochelle, NY
10801, United States

Hours

Reviews

4.3
205 reviews
5 stars
134
4 stars
40
3 stars
13
2 stars
4
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported poor service and lack of attention.

Product Availability

Customers appreciated the wide selection of products available, often finding items that competitors did not stock.

Store Experience

The store is generally described as clean and organized, but some customers experienced issues with pricing discrepancies and long wait times.

Staff Knowledge

Many reviews highlighted the staff's knowledge and ability to assist customers effectively, although there were instances of unhelpful behavior.
  • RG
    Rudy Gunther
    Oct 17, 2025
    5.0
    Always have what you need. Very helpful staff.
  • TC
    Trey Coleman
    Sep 12, 2025
    1.0
    Yesterday, I visited your location to purchase a battery charger because my car had stopped working. I asked the sales associate if the charger came pre-charged, and he assured me it did - not once, but twice. However, when I got to my car and tried to use it, I discovered it wasn't charged at all. I immediately returned to the store to inform the associate of the mistake. To my surprise, another coworker intervened, stating that the chargers don't come pre-charged and that I wouldn't find one that does. What's frustrating is that this same coworker was present during the initial purchase and remained silent, only speaking up when I returned to complain. If she knew the chargers weren't pre-charged, why didn't she correct the sales associate or inform me at the time of purchase? When I exchanged the charger for jumper cables, the sales associate sought approval from the same coworker, who I assumed was a supervisor. However, she audibly disapproved and walked away without assisting, prompting the associate to call another manager to approve the return. The entire experience was disappointing. As a Sales Manager myself, I understand that mistakes happen, but it's how you recover that matters. The sales associate's error wasn't the issue - it was the lack of customer-centric approach in resolving it. Whoever that sales person is, they could benefit from retraining on customer experience. Making the moment right for the customer is crucial, and it's clear that there's room for improvement in this area.
  • EE
    ES
    Dec 6, 2022
    5.0
    Quick, easy, professional and friendly. Carlos performed a battery check on my car and was very informative and helpful. Thank you for the excellent service.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*

Brand Certified Facts from Advance Auto Parts

This information is certified by Advance Auto Parts and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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