Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, often going above and beyond to resolve issues.
Vehicle Availability
Numerous reviews highlighted issues with vehicle availability, including instances where reserved cars were not ready or available upon arrival.
Cleanliness and Maintenance
Several customers reported problems with vehicle cleanliness and maintenance, including unpleasant odors and unclean interiors.
Billing Issues
There were multiple complaints regarding unexpected charges and billing discrepancies, leading to customer dissatisfaction.
Overall Experience
While many customers had positive experiences, a significant number expressed frustration with service inconsistencies and vehicle issues.