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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(563 reviews)

Business Details

1705 Burrstone Rd, New Hartford, NY
13413, United States
(315) 736-0002
https://www.enterprise.com/en/car-rental/locations/us/ny/utica-2963.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in New Hartford, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Utica location today.

Location

Enterprise Rent-A-Car
1705 Burrstone Rd, New Hartford, NY
13413, United States

Hours

Reviews

4.3
563 reviews
5 stars
403
4 stars
53
3 stars
27
2 stars
8
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, often going above and beyond to resolve issues.

Vehicle Availability

Numerous reviews highlighted issues with vehicle availability, including instances where reserved cars were not ready or available upon arrival.

Cleanliness and Maintenance

Several customers reported problems with vehicle cleanliness and maintenance, including unpleasant odors and unclean interiors.

Billing Issues

There were multiple complaints regarding unexpected charges and billing discrepancies, leading to customer dissatisfaction.

Overall Experience

While many customers had positive experiences, a significant number expressed frustration with service inconsistencies and vehicle issues.
  • MM
    Madison
    5 days ago
    5.0
    Just had a rental car from here for the past week. My car broke down & with the winter storm, plans kept changing. I called several times throughout the week and with no hesitation my rental was modified to exactly what I needed each time & for the best rate! Great team here in Utica!!
  • CF
    Craig Farley
    Feb 26, 2026
    5.0
    Despite an issue finding the right car for my trip, the staff went above and beyond trying to make sure there was a solution that feed the needs of me and my family. Each and every staff member for the New Hartford location was professional and willing to help me find the best solution.
  • PZ
    Perry Zizzi
    Feb 24, 2026
    5.0
    A very professional car rental operation and well trained, courteous staff. I especially appreciated the professionalism and proactiveness of Michael Caliguire.
  • KK
    kayla kerr
    Feb 21, 2026
    5.0
    I’ve always got my rental cars with enterprise for years , Manny took great care of me and helped with any questions i had ! The service he provides was very friendly and efficient! Thank you again !!
  • JO
    Jordan Otero
    Feb 13, 2026
    1.0
    Let me make a reservation online to reserve a car. I get there and am told that they have no cars available. Why would you let a reservation go through then? That makes no sense. If I call and reserve a table at a restaurant and they take that reservation, when I show up I know I’ll have a table available. Was also told she “called a few times” I did not receive a single phone call from them.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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