Rockland Chrysler Dodge Jeep Ram

Reviews

• NF

  nigel fraser

  3 days ago
  5.0
  If you're seeking a wrangler and prefer a knowledgeable professional manager, Oliver McIntyre is the person to contact. I had a positive experience with no pressure involved. Everything was delivered as promised, with professionalism and care.
• BP

  Bradford Pospisil

  Dec 30, 2025
  1.0
  Can’t even make an appointment anytime in the future to get a loaner for a recall because there’s a chance my vehicle might spontaneously combust…..if I knew customer service would be this bad I would have never have leased from this dealership…
• KP

  Kristen Pagan

  Dec 23, 2025
  5.0
  We had an excellent experience with Oliver at Rockland Chrysler Dodge Jeep Ram! He helped us lease a Dodge Durango and was direct, honest, and incredibly easy to work with. The whole process was quick and stress-free. He was also so kind and patient with my two young daughters, which really stood out to us. I would absolutely recommend Oliver to anyone looking for a smooth, positive leasing experience.
• GD

  Gerald Diaz

  Dec 16, 2025
  1.0
  I purchased my Jeep Sahara from Jeep of Rockland less than two months ago, and it is already experiencing serious issues. The vehicle shakes violently at high speeds, commonly known as the “death wobble,” which is extremely concerning and unsafe. I brought the Jeep in for service today, but I was not provided with a loaner vehicle or a rental. Instead, my service specialist, Shawn, advised me to continue driving the vehicle in this condition until the necessary parts arrive. Expecting a customer to drive an unsafe vehicle is both unfair and unacceptable. This situation raises serious safety concerns and reflects poor customer service toward a paying customer who recently purchased a vehicle.
• AL

  Alex l

  Dec 11, 2025
  1.0
  Another Extremely Disappointing Experience at Rockland Chrysler Dodge Jeep I had one of the most frustrating dealership experiences at Jeep Chrysler Rockland. I went in for a free oil change that was included with the purchase of my vehicle. I dropped off my car expecting a simple, routine service—but things quickly took a bad turn. While waiting, I received a call saying I supposedly had a coolant leak, and they wanted $300 just to diagnose it. That price was only for an inspection, not for any repairs, so I declined. When I arrived to pick up my vehicle, they then informed me that my coolant cap cover was missing; and even admitted they “weren’t supposed to tell me.” I guess because they still wanted the $300 to diagnose the car. This raised serious concerns, especially since they were the last ones to work on the car. I requested if the coolant level was low, could the top it off. The service employee stated he count not. I asked why they couldn’t simply top off the coolant since the cap was missing, and they told me it wasn’t included with the free oil change. At first, they claimed they couldn’t refill it because the cap was missing, so I purchased the recommended coolant cap from their own parts department at an inflated price just to try to resolve the issue. Even after that, they still refused to top off the coolant. I ended up having to buy coolant myself at the local auto supply shop and fill it in their parking lot just to make sure my vehicle was safe to drive home. To top it all off, the sales manager was terrible. I asked one more time if I could pay for coolant to be added. They stated I would have to make another appointment for that, but I needed to go someplace else. I was informed that I will be placed on a “blacklist” due to a different negative experience I had with them during the vehicle purchase process. She stated I was too “argumentative”. Instead of improving their service after past issues, they made the situation even worse. Overall, this dealership demonstrated poor communication, lack of accountability, and unprofessional conduct. I regret trusting them with my vehicle and urge others to think twice before dealing with Rockland Chrysler Jeep Ram. To the dealer: After reading your response to my review, I feel several important details were left out. I did not intend to address this, but since you mentioned it, yes, I was upset during my first visit, and my frustration was justified. I was told by your salesperson that the vehicle was certified and came with 7 year powertrain warranty a 30-day bumper-to-bumper warranty, and that any issues within that period would be handled at no charge. Within those 30 days, the auto stop-start system malfunctioned and displayed a service warning. I contacted your service department, scheduled an appointment, and specifically confirmed there would be no charge. You should remember this as we discussed this in detail. A few hours later, I was told the issue was a bad battery and that I would be charged $295 for diagnostics and $300 for the battery, nearly $600 total. This was upsetting, given the warranty I was promised. During this interaction, you avoided addressing the warranty issue directly stating you have no control over the sales department. After considerable back and forth, the diagnostic fee was removed. I then had to speak with the sales department manager who then issued a $200 check to help resolve the situation, which was meant to offset the battery cost you initially wanted to charge me $600. As for my most recent visit, I still don’t understand why your service department could not top off the coolant after I purchased the cap directly from you. I only became aggravated after being told no assistance would be provided so I could safely drive home. I was also told by you coolant is not included with any oil change. I find that hard to believe. If you would like to discuss this further, you are welcome to contact me. I am happy to clarify what occurred, as several key details seem to have been overlooked, or maybe you just “forgot”.

Frequently Asked Questions About Rockland Chrysler Dodge Jeep Ram