Safelite AutoGlass

Reviews

• ER

  Erika Rexhouse

  3 days ago
  1.0
  My experience w/ Safelite (SL) has been horrible! Two+ weeks with a broken windshield -- 4 appts scheduled & messed up by SL. My windshield was hit by a rock while traveling for XMas. Called Statefarm (Mon) & they set me up w/ SL/Cape Cod. SL Dispatch called & set me up for a mobile, next day appt (Tues). Ten mins prior to my 4hr window was up, I got a call from a nice lady at SL Cape Cod who said they had no vans available & Dispatch never should have given me the appt. She talked me through repair vs replacement, we did some measurements over the phone & she advised that the windshield actually needed to be replaced not repaired. She assured me that they could do a mobile replacement at our vacation house the next day, Wed/New Years eve. Wed morning, SL Cape Cod called back & said there was a mistake and they did not have the windshield in stock, but could get it by Fri (Thurs was New Years Day/Holiday). I was concerned that we were headed home that weekend and that SL had cancelled twice already. So, I decided to reach back out to Statefarm and schedule the replacement when we got home to NY rather than getting the fix on Cape Cod. That day, I spoke with Safelite in Mount Kisco. They said that they had my windshield in stock and could do the repair on Sat, Jan 3. I shared that we were planning to head back from Cape Cod on Sat but if we get this taken care of once and for all, we'd just leave on Fri because this had now been plaguing us for the week. I triple checked that they had the windshield and we made plans to travel home on Fri, 1-day early, for the Sat repair. We arrived home around 3:30pm on Fri (a 5.5 hour drive) & at 4:50pm, I received a phone call from SL Mount Kisco indicating that did not receive the windshield in time for my appt. I explained everything (above) AGAIN & while kind & apologetic, all the woman could do was reschedule, which I did for today, Sat/1-week later. Through our conversation, I learned that my windshield would require a safety recalibration, for which it was explained they could give me the earliest/8am appt time on Sat. She noted the account/ticket & again apologized for all of my trouble. I called yesterday/Fri to confirm my 8am/1st appointment (CONFIRMED), the windshield glass was in (CONFIRMED) & we prepped the car and garage according to Safelite instructions. We waited for our 8am arrival this morning.... 8:30am, 9am, 9:30am..... no answer at Safelite Mount Kisco. No ability to leave a voicemail, just an endlessly ringing phone line. At about 9:45am, a man/Manager at Safelite finally answered. He advised that Caesar was at a home in Mount Kisco but would make it to my 8am appointment before noon. I asked if anyone saw the notes in my account .... he looked and ooops, let me call Caesar. I received a call from the tech/Caesar at the other appt in Mount Kisco. He hadn't reviewed the account or the notes this morning and apologized. He said that he had just finished the windshield replacement there & had about 30-40 minutes left on the recalibration but could get to me by 11:30am "as long as all continues to go well here." I asked about how we would manage if he had any trouble with my recalibration when the dealership/service center closes at noon and SL closes by 3pm He "did not expect we would have any problems" but he could always replace the windshield & then I could call the office on Monday with problems. (Will I have use of a car in this time? Will it be inspected? Safe to drive)? I had so many questions..... So, Caesar said he'd call his manager & I should wait for a call. Waiting, waiting, waiting ..... I made 4-additional calls to SL Mount Kisco's endlesslessy ringing phone. No answer. No return call from the Manager. When Caesar called back to say he was on his way, I said -- I've already called State Farm. We may have to move forward with another autoglass provider. He was kind, apologized & said he'd call his manager again to give me a call to try to sort this out. That was about 11 hours ago.
• AP

  Anthony P

  3 days ago
  5.0
  Amazingly simple to book and great service. On time, polite and professional. Super-easy to submit an insurance claim as well.
• JR

  Joy Radulovic

  Dec 24, 2025
  5.0
  My windshield was actually replaced at my home but what I learned was that it is not uncommon for the windshield wiper fluid line to get pinched. We had had snow earlier that day and all the salt from the road clouded my vision. I made an emergency stop at this location right before 5 PM and found the most pleasant and friendly individuals who fixed the issue right away on the spot. Thank you to you both I am most grateful!
• PS

  Patrick Sheridan

  Dec 10, 2025
  1.0
  ​"I had a horrific experience with Safelite. After a no-show for the first appointment, the second repair failed immediately. On the third visit, the technician arrived at 8:48 AM, ripped the trim off my car, and claimed there was structural rust that prevented the install. ​I immediately took the car to a local mechanic and body shop in town; both confirmed the rust was NOT structural and the glass could be safely installed. When I returned to Safelite to ask them to put my trim back on, they refused. Because they removed the structural support trim and left it off, my windshield cracked completely across while I was driving away. ​To make matters worse, the front desk staff (Chrissty) was incredibly nasty and dismissive. This location has a reputation for mistreating elderly customers, and I experienced it firsthand. They left me with a damaged, unsafe vehicle and refused to take responsibility. Avoid this shop at all costs." But they are sorry for letting me down.....Joke!
• JZ

  Jenn Z

  Dec 8, 2025
  5.0
  Chrissy at the front desk was amazing and personable. My windshield looks great and it was really easy to schedule. A truly wonderful experience because of the people who work there.

Frequently Asked Questions About Safelite AutoGlass