Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Monsey, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Monsey location today.
Location
Hours
Reviews
4.2
496 reviews
5 stars
337
4 stars
57
3 stars
18
2 stars
13
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some staff members like Jackson and Mike received high praise for their helpfulness, others were reported as rude and unhelpful.
Vehicle Condition
Several customers reported receiving dirty or poorly maintained vehicles, with issues such as bad odors and expired inspections.
Reservation Issues
Multiple reviews highlighted problems with honoring reservations, leading to customer frustration and inconvenience.
Pricing Concerns
Customers expressed dissatisfaction with pricing, noting high costs and unexpected charges, leading some to label the company as overpriced.
Positive Experiences
Despite the negatives, many customers shared positive experiences, praising the friendly staff and efficient service at the Monsey location.
- JSjosh shniederDec 31, 20251.0Extremely rude and unhelpful staff and wouldn't honor existing reservation booked the day before. Rep that I spoke to was Jackson
- SBs bDec 18, 20255.0John provided exceptional service by pre-warming the vehicle, returning my forgotten items, and ensuring I had a snow brush for the weather.
- LPLuis Gabriel PantojaDec 15, 20251.0I am writing to express my significant disappointment with the recent incident involving the return of my rental vehicle. Last Saturday morning, prior to your opening hours, I inadvertently deposited my personal car keys into the drop-off box instead of the rental keys. I subsequently returned the rental keys and I thought they would be available for retrieval on Monday. Upon my visit this morning, I was informed that my keys had been discarded. I find this action unacceptable and question the protocol for handling misplaced items. This raises concerns about the security of other valuable possessions that customers might accidentally leave behind. The replacement cost for Nissan Rogue keys is $350. I suspect there may be an undisclosed business practice related to key fobs. I believe the company should assume responsibility.
- AAAnonymousDec 14, 20255.0Very friendly and easy
- ETErin ThorntonDec 8, 20255.0Easy to book, and very friendly staff. When we needed to extend days, it was taken care of with a quick call.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Monsey, NY?
Enterprise Rent-A-Car is located at 170 Route 59, Monsey, NY 10952.
What are the operating hours of Enterprise Rent-A-Car in Monsey?
Enterprise Rent-A-Car in Monsey is open Monday to Friday from 7:30 AM to 6:00 PM, and on Sunday from 9:00 AM to 1:00 PM. It is closed on Saturdays.
What types of vehicles can I rent at Enterprise Rent-A-Car in Monsey?
You can rent a wide range of vehicles including cars, vans, luxury cars, and trucks at Enterprise Rent-A-Car in Monsey.
Does Enterprise Rent-A-Car in Monsey offer airport pick-up services?
Yes, Enterprise Rent-A-Car in Monsey offers airport pick-up as part of their rental services.
Can I book a rental car online for the Monsey location?
Yes, you can reserve your rental car online at Enterprise's Monsey location through their reservation website.
What payment options are accepted at Enterprise Rent-A-Car in Monsey?
Enterprise Rent-A-Car in Monsey accepts American Express, Discover, MasterCard, Visa, and checks as payment options.
Are there any discounts available at Enterprise Rent-A-Car in Monsey?
Yes, Enterprise Rent-A-Car in Monsey offers discounts for active military personnel.
What nearby automotive services can I find around Enterprise Rent-A-Car in Monsey?
Nearby automotive services include A & M Automotive and Deals On Wheels for repairs, as well as gas stations like Exxon and Getty for fueling needs.
Are there dining options near Enterprise Rent-A-Car in Monsey?
Yes, there are several dining options nearby such as Leil Shishi Diner, Ralphie's Diner, and KFC for quick and enjoyable meals before or after your rental.
What shopping and service locations are close to Enterprise Rent-A-Car in Monsey?
Nearby you can find shops like Powder by La Pelcha for women's clothing, Bien two cleaners for dry cleaning services, and Sew Personal Gifts for flowers and gifts.