Enterprise Rent-A-Car

4.2
496 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Monsey, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Monsey location today.

Location

Enterprise Rent-A-Car
170 Route 59, Monsey, NY
10952, United States

Hours

Reviews

4.2
496 reviews
5 stars
337
4 stars
57
3 stars
18
2 stars
13
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some staff members like Jackson and Mike received high praise for their helpfulness, others were reported as rude and unhelpful.

Vehicle Condition

Several customers reported receiving dirty or poorly maintained vehicles, with issues such as bad odors and expired inspections.

Reservation Issues

Multiple reviews highlighted problems with honoring reservations, leading to customer frustration and inconvenience.

Pricing Concerns

Customers expressed dissatisfaction with pricing, noting high costs and unexpected charges, leading some to label the company as overpriced.

Positive Experiences

Despite the negatives, many customers shared positive experiences, praising the friendly staff and efficient service at the Monsey location.
  • JS
    josh shnieder
    Dec 31, 2025
    1.0
    Extremely rude and unhelpful staff and wouldn't honor existing reservation booked the day before. Rep that I spoke to was Jackson
  • SB
    s b
    Dec 18, 2025
    5.0
    John provided exceptional service by pre-warming the vehicle, returning my forgotten items, and ensuring I had a snow brush for the weather.
  • LP
    Luis Gabriel Pantoja
    Dec 15, 2025
    1.0
    I am writing to express my significant disappointment with the recent incident involving the return of my rental vehicle. Last Saturday morning, prior to your opening hours, I inadvertently deposited my personal car keys into the drop-off box instead of the rental keys. I subsequently returned the rental keys and I thought they would be available for retrieval on Monday. Upon my visit this morning, I was informed that my keys had been discarded. I find this action unacceptable and question the protocol for handling misplaced items. This raises concerns about the security of other valuable possessions that customers might accidentally leave behind. The replacement cost for Nissan Rogue keys is $350. I suspect there may be an undisclosed business practice related to key fobs. I believe the company should assume responsibility.
  • AA
    Anonymous
    Dec 14, 2025
    5.0
    Very friendly and easy
  • ET
    Erin Thornton
    Dec 8, 2025
    5.0
    Easy to book, and very friendly staff. When we needed to extend days, it was taken care of with a quick call.

Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Monsey, NY?

Enterprise Rent-A-Car is located at 170 Route 59, Monsey, NY 10952.

What are the operating hours of Enterprise Rent-A-Car in Monsey?

Enterprise Rent-A-Car in Monsey is open Monday to Friday from 7:30 AM to 6:00 PM, and on Sunday from 9:00 AM to 1:00 PM. It is closed on Saturdays.