Advance Auto Parts

3.7
279 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 6120 Fresh Pond Rd in Middle Village offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
6120 Fresh Pond Rd, Middle Village, NY
11379, United States

Hours

Reviews

3.7
279 reviews
5 stars
138
4 stars
47
3 stars
25
2 stars
12
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior, particularly from a manager named Lucy.

Staff Knowledge

Some customers found the staff knowledgeable and helpful, while others experienced issues with staff not knowing how to assist with battery testing or product inquiries.

Store Operations

Customers expressed frustration with long wait times, understaffing, and poor inventory management, leading to dissatisfaction with the overall shopping experience.

Product Quality

There are complaints about low-quality parts and issues with returns, particularly regarding battery warranties and product exchanges.

Accessibility

Several reviews mention difficulties with store hours and accessibility, including being unable to pick up UPS packages and inconsistent service availability.
  • KS
    Katarina Sundqvist
    Nov 12, 2025
    5.0
    The guy with long hair working there goes above and beyond helping you.
  • GP
    george pay
    Oct 14, 2025
    5.0
    Nicest workers I’ve ever experienced in all the auto parts I’ve been to! ✨
  • C
    假蛋糕Fake Cake
    Sep 24, 2025
    2.0
    Why they don't hire more workers... No one was available to do battery check. I ended up went to another shop for it and bought a $200 battery. Losing business because of worker shortage is dumb
  • TT
    tlatoaniserg
    Sep 3, 2025
    1.0
    These guys at this location have 0 idea on how to test a car battery if it’s good or bad. They don’t know how to use the machine and will always tell you that your battery is trash and that you need a new one. They did it to me TWICE. I went to another advance location after in woodside and both times they tested it properly and charged it fully and 2 years with those batteries still running good 👍
  • AL
    Alex Lacen
    Aug 30, 2025
    1.0
    After being on hold for over ten minutes, I decided to drive on over. They didn't have what I needed. (Would've of avoided the trip if the phone was answered) And if I ordered the part I needed, it would've been more expensive then purchasing it from the dealer. Which was my point for going there. Never again.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*