Advance Auto Parts

3.7
279 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories StoreAdvance Auto Parts
Your local Advance Auto Parts at 6120 Fresh Pond Rd in Middle Village offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
6120 Fresh Pond Rd, Middle Village, NY
11379, United States

Hours

Reviews

3.7
279 reviews
5 stars
138
4 stars
47
3 stars
25
2 stars
12
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being helpful and friendly, others, particularly a manager named Lucy, received multiple complaints for rudeness and unprofessional behavior.

Staff Knowledge

Some customers noted that staff members are knowledgeable and helpful, particularly in assisting with parts and providing advice.

Service Availability

Customers expressed frustration over inconsistent service availability, including issues with battery testing and long wait times due to understaffing.

Store Management

There are significant concerns regarding store management, with reports of poor handling of customer issues and lack of professionalism.

Product Availability

Customers reported issues with product availability and stock levels, indicating that the store does not always have what is advertised or needed.
  • KS
    Katarina Sundqvist
    Nov 12, 2025
    5.0
    The guy with long hair working there goes above and beyond helping you.
  • GP
    george pay
    Oct 14, 2025
    5.0
    Nicest workers I’ve ever experienced in all the auto parts I’ve been to! ✨
  • C
    假蛋糕Fake Cake
    Sep 24, 2025
    2.0
    Why they don't hire more workers... No one was available to do battery check. I ended up went to another shop for it and bought a $200 battery. Losing business because of worker shortage is dumb
  • TT
    tlatoaniserg
    Sep 3, 2025
    1.0
    These guys at this location have 0 idea on how to test a car battery if it’s good or bad. They don’t know how to use the machine and will always tell you that your battery is trash and that you need a new one. They did it to me TWICE. I went to another advance location after in woodside and both times they tested it properly and charged it fully and 2 years with those batteries still running good 👍
  • AL
    Alex Lacen
    Aug 30, 2025
    1.0
    After being on hold for over ten minutes, I decided to drive on over. They didn't have what I needed. (Would've of avoided the trip if the phone was answered) And if I ordered the part I needed, it would've been more expensive then purchasing it from the dealer. Which was my point for going there. Never again.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*