Advance Auto Parts

4.3
339 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 209 Sunrise Hwy in Merrick offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
209 Sunrise Hwy, Merrick, NY
11566, United States

Hours

Reviews

4.3
339 reviews
5 stars
206
4 stars
80
3 stars
28
2 stars
7
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for rudeness and lack of assistance.

Staff Knowledge

Many customers appreciated the knowledgeable staff who provided helpful advice and assistance with their purchases.

Store Environment

The store was generally described as clean and organized, but some customers noted issues with staff availability and responsiveness.

Product Availability

Customers found a good range of products available, although some reported specific items being out of stock.

Installation Services

Positive feedback on free installation services for batteries and wipers, with many customers expressing satisfaction with this aspect of the service.
  • SB
    Sarah Beers
    Oct 26, 2025
    1.0
    Just experience the worst customer service.Ever went into the store to purchase.Some items was treated very rudely, as well as a disabled man came in the store for a tire patch.They sold him whatever they wanted to sell him, didn't help him.And then he falls going out the door and they laugh, thinking, it's funny.I am not a fan of people treating elderly mentally disabled.People badly worse customer service ever
  • MG
    Mark Green
    Oct 22, 2025
    1.0
    Sent a family member to get a battery.have been with advanced for 5 years. Employee refused to accept employee discount.quoted as saying I must be there. When did we change our mission statement .auto zone accepted a discount when told the story ..great job .NOT....employee 790557..in Colorado.
  • AW
    Angel Ware
    Oct 10, 2025
    5.0
    Came in yesterday with my husband and our 1 year old son to get a new car battery. From the start, all the workers were super professional, courteous and empathetic to our situation. My battery was so corroded that a piece ended up breaking and they recommended we take it to a mechanic. The car wouldn't start after that and we would have to have it towed out if we couldn't get it going. They came back out and worked so hard to get a charge going but the old battery wouldn't hold the charge. A gentleman who seemed to be the manager that told us we need to take it to a mechanic came out to see what he could do. It was such a cool breezy day so they offered to let us and our son go inside to warm up and even gave us chairs. The manager, out of the goodness of his heart offered to attempt to replace the piece that broke and if that worked he could replace our battery so we could get home. He didn't have to do any of this but as a father himself, I think he recognized two struggling parents that are just trying to make it and so he stepped in, even telling us a similar situation that happened to him with his kids on the side of I-95. He honestly was such a gentleman with a heart of gold. Well he was able to fix everything for us! 🙌 and we were so thankful because we were praying hard! After all of their efforts they only charged us for the part and battery. They were even apologizing that it took so long and thanking us for our patience but I was like, THANK YOU! We even tried to offer what we could for a tip and they wouldn't take it. The manager told my husband to keep the money and get something for our son (which my husband made sure to do). My husband was so touched by his kindness and understanding from a parent to another parent, from a dad to a dad. They really have no idea how much they blessed us. They treated us with nothing but respect with a heart of servitude to their fellow man. You don't find this level of service and humanity every day. We regret we didn't get their names, but we thank them from the bottom of our hearts and may God bless them, their families and the business. We HIGHLY recommend doing business here and we will definitely be back in the future. Much gratitude, The Sarai Family ❤️
  • PP
    Peter
    Aug 12, 2025
    5.0
    Always great and friendly service. The staff is always willing to help above and beyond.
  • CJ
    Claudia Patricia J.B
    Jul 5, 2025
    3.0
    Acabo de Comprar Una batería. Me recomendaron una de la misma marca pero con mas demanda Eléctrica. La instalaron. Gracias

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*