Monro Auto Service and Tire Centers

Reviews

• CB

  Chris Booras

  Feb 9, 2026
  1.0
  I went to Monroe muffler , in Massena,NY for a New York State inspection . The tech told me that I needed new front tires… saying that the tread was 3/32 of an inch…. I asked if he would “show” me he then measured the side wall? And said , see! After looking at the gage I did not think he was being “honest “ , with me!
• PL

  patricia larock

  Feb 9, 2026
  5.0
  Always good to go to this Monroe muffler store 134. Everything from inspections to checking air in tires. Thank you so much Joe.
• JA

  J. Adams

  Feb 5, 2026
  5.0
  Fast honest service
• AS

  Autumn Samelski

  Jan 21, 2026
  1.0
  Well on 1/20/2026 I went to Monroe Muffler in Massena Ny 13662 to get my oil changed and a state inspection done! Well they took my car in I was waiting about 45 minutes. They come out I go to the counter and pay the 150 or 160 something then he tells me I failed for front tires to worn and someone must of backed into my SUV and cracked the outside lens in one of my tail lights!!! I had no idea I never got pulled over I never noticed I don’t drive behind myself. Anyway they had already taken off my sticker because it was up last month. But they know me there I have been going for years I have never failed an inspection ever with any car before. So I called 4 places found 2 front tires had them put on balance and mounted and then went all the way back to Monroe to get an alignment!! Anotherc154.00 to them.!!! Could not get a new tail lights until the end of the week Thursday or Friday!!!!!!! The light used was 80.00 and the dam shipping was another 40.00. The manager knew I had a 45 minute drive with absolutely no sticker!!!! He said they only could of given me a 10 day inspection if something was macanicly wrong with the Vehicle!!!! That entire day was absolutely bullshit!!!! He should not have torn my sticker off 1st if he isn’t able to help me with a 10 day just in case something went wrong with my inspection!!!!! I feel I was treated pretty shitty but no one minded me spending more and more money there yesterday . Why couldn’t they have just helped me after going to either Potsdam Monroe Muffler until they closed two years ago!!! And then right to Massena Monroe Muffler I’ve been going to your shops with my cars since 9/17/1996 that’s when I got and bought my very 1st car!!!!! I can not believe how things have changed for the worst!!! Your guys have stayed after for me didn’t charge me over the Top many many times in the Potsdam Shop!!!!!! I just want you guys to know I’m hurt that he sent me on my way no care in the world with O STICKER AT ALL!!! He could of let me pass you could still see Red through the tail lights when you stepped on the brakes!!!!!!!!! No loyalty at all anymore!!!!!! People only care about making Money!!!!!!!!!
• NB

  Noelle Barse

  Jan 19, 2026
  5.0
  The crew in the shop took excellent care of my vehicle. The guys in the office made sure to call me and let me know what repairs were necessary for safety and what repairs could be done at a later time. They are incredibly easy to set up appointments with. Will go back!

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