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Monro Auto Service and Tire Centers

4.0
(231 reviews)

Business Details

88 Grove Street, Massena, NY
13662, United States
(315) 764-1247
https://locations.monro.com/ny/massena/88-grove-street

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
88 Grove Street, Massena, NY
13662, United States

Hours

Reviews

4.0
231 reviews
5 stars
155
4 stars
21
3 stars
5
2 stars
4
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude interactions and poor communication.

Pricing Issues

Many customers expressed dissatisfaction with pricing, citing unexpected increases and feeling overcharged for services.

Inspection Reliability

Several reviews indicated concerns about the honesty of inspections, with customers feeling they were upsold on unnecessary repairs.

Service Efficiency

While some customers appreciated quick service, others reported long wait times and inefficiencies during their visits.

Repair Quality

There are mixed reviews regarding the quality of repairs, with some customers satisfied and others experiencing recurring issues after service.
  • CB
    Chris Booras
    Feb 9, 2026
    1.0
    I went to Monroe muffler , in Massena,NY for a New York State inspection . The tech told me that I needed new front tires… saying that the tread was 3/32 of an inch…. I asked if he would “show” me he then measured the side wall? And said , see! After looking at the gage I did not think he was being “honest “ , with me!
  • PL
    patricia larock
    Feb 9, 2026
    5.0
    Always good to go to this Monroe muffler store 134. Everything from inspections to checking air in tires. Thank you so much Joe.
  • JA
    J. Adams
    Feb 5, 2026
    5.0
    Fast honest service
  • AS
    Autumn Samelski
    Jan 21, 2026
    1.0
    Well on 1/20/2026 I went to Monroe Muffler in Massena Ny 13662 to get my oil changed and a state inspection done! Well they took my car in I was waiting about 45 minutes. They come out I go to the counter and pay the 150 or 160 something then he tells me I failed for front tires to worn and someone must of backed into my SUV and cracked the outside lens in one of my tail lights!!! I had no idea I never got pulled over I never noticed I don’t drive behind myself. Anyway they had already taken off my sticker because it was up last month. But they know me there I have been going for years I have never failed an inspection ever with any car before. So I called 4 places found 2 front tires had them put on balance and mounted and then went all the way back to Monroe to get an alignment!! Anotherc154.00 to them.!!! Could not get a new tail lights until the end of the week Thursday or Friday!!!!!!! The light used was 80.00 and the dam shipping was another 40.00. The manager knew I had a 45 minute drive with absolutely no sticker!!!! He said they only could of given me a 10 day inspection if something was macanicly wrong with the Vehicle!!!! That entire day was absolutely bullshit!!!! He should not have torn my sticker off 1st if he isn’t able to help me with a 10 day just in case something went wrong with my inspection!!!!! I feel I was treated pretty shitty but no one minded me spending more and more money there yesterday . Why couldn’t they have just helped me after going to either Potsdam Monroe Muffler until they closed two years ago!!! And then right to Massena Monroe Muffler I’ve been going to your shops with my cars since 9/17/1996 that’s when I got and bought my very 1st car!!!!! I can not believe how things have changed for the worst!!! Your guys have stayed after for me didn’t charge me over the Top many many times in the Potsdam Shop!!!!!! I just want you guys to know I’m hurt that he sent me on my way no care in the world with O STICKER AT ALL!!! He could of let me pass you could still see Red through the tail lights when you stepped on the brakes!!!!!!!!! No loyalty at all anymore!!!!!! People only care about making Money!!!!!!!!!
  • NB
    Noelle Barse
    Jan 19, 2026
    5.0
    The crew in the shop took excellent care of my vehicle. The guys in the office made sure to call me and let me know what repairs were necessary for safety and what repairs could be done at a later time. They are incredibly easy to set up appointments with. Will go back!

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers provide?

Monro Auto Service and Tire Centers offers dealer-quality auto maintenance, vehicle inspections, installations, repairs, roadside assistance, towing services, and specializes in tire changes with leading brands.

Where is Monro Auto Service and Tire Centers located?

It is located at 88 Grove Street, Massena, NY 13662, USA.

Brand Certified Facts from Monro Auto Service and Tire Centers

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Certified March 01, 2026Yext Knowledge Graph
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