Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees like Dan, Cody, and Austin going above and beyond to assist.
Knowledgeability
While some staff were noted for their expertise, there were several complaints about employees lacking basic automotive knowledge, leading to frustration among customers.
Mixed Experiences
Reviews reflect a mix of positive and negative experiences, with some customers reporting excellent service while others encountered rude or unhelpful staff.
Product Availability
Customers appreciated the store's stock and ability to order parts, although some reported issues with incorrect inventory information.
DM
Daisy Morales
Feb 21, 2026
5.0
Last week I stopped over to get the car battery I purchased at the Panorama Plaza store re-secure as it was loose since the staff there couldn’t figure how to secure one of the J hooks. Only one side was clamped down. Jeff and Mike helped me (I might have names wrong but mainly the gentleman on crutches was very helpful). They worked collaborative to secure the battery. They also noticed that the negative terminal was loose so it was also secured. I am thankful to both of them!!!!
AR
ART RUNNER
Jan 31, 2026
1.0
This place is a dumpster fire. I needed a windshield wiper and the old guy behind the counter was completely helpless. He couldn’t look up the correct part, then he just made up some random garbage and gave me the wrong part. I asked him again to confirm this was correct and he just mumbled something under his breath. Then he had no idea how to scan a credit card. So I took my wiper blade to my truck and it was of course it was wrong. I walked back in there and he literally turned around and walked over to the window and completely zoned out like nobody was in the store. Lucky there was a younger guy there that knew instantly that I had the wrong part and he got me the correct wiper. I wish I knew his name because he was actually really great. The other guy needs medical attention.
EC
Eugene Carvin
Jan 26, 2026
2.0
Stopped in today for a battery, one of the employees gave the one I was speaking to the tool to check the battery. Guy was on crutches and could barely walk. Wasn't going to ask him to check it but knew he wasn't going to offer anyway. Had mentioned the battery light just started coming on but its been a great car for the 8 years I've had it. Said something along the lines of if its a great car why are you here. He showed me what they had in stock which was only the most expensive one they had for the car. Told him to have a good day and left.
MO
M O. Oser
Jan 14, 2026
5.0
Today I went to the AutoZone to get ready for the latest round of snow. I purchased winter wiper blades and wiper fluid. Allen assisted me and suggested I purchase the de-icer wiper fluid. I have been driving a lot lately and a few weeks ago I couldn’t keep the wipers from icing up. Allen graciously installed the wiper blades and instructed me on how to do it as well as how to put wiper fluid in my car. That was a big deal for me because my ex husband used to do those things. I highly recommend the AutoZone and I commend their helpful employee, Allen.
JM
Jared Miller
Dec 14, 2025
5.0
I thought i had a dead battery and Cody discovered that my battery was fine. I just had broken terminal. Cody sold me the new terminal and helped me install it. Cody really went above and beyond to help me out.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours of AutoZone Auto Parts in Macedon, NY?
AutoZone Auto Parts in Macedon is open Monday through Saturday from 7:30 AM to 8:00 PM, and on Sunday from 9:00 AM to 7:00 PM.
Where is AutoZone Auto Parts located in Macedon?
AutoZone Auto Parts is located at 344 State Route 31, Macedon, NY 14502, United States.
What types of products does AutoZone Auto Parts offer?
AutoZone offers auto parts, brake pads, car batteries, car accessories, and after-market automobile parts.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery?
Yes, AutoZone provides both in-store pickup and same-day delivery services.
Can I shop in-store and use curbside pickup at AutoZone in Macedon?
Yes, AutoZone supports in-store shopping and curbside pickup for customer convenience.
How can I contact AutoZone Auto Parts for customer service?
You can reach customer service by phone at +1 315-903-9019 or email customer.service@autozone.com.
What popular places are near AutoZone that I can visit before or after shopping?
Near AutoZone, you can visit Microtel Inn & Suites by Wyndham Macedon for accommodation, or grab a meal at nearby KFC or Taco Bell restaurants.
Are there convenient fuel stations close to AutoZone in Macedon?
Yes, there are Mobil gas stations nearby that you can use for fueling your vehicle before or after your visit to AutoZone.
What other automotive services or dealers are near AutoZone Auto Parts in Macedon?
WNY Auto Sales and additional Mobil locations nearby offer car dealership and automotive services close to AutoZone.
Are there family-friendly entertainment options near AutoZone in Macedon?
County Line Raceway, a go-kart track and amusement park, is nearby and makes for a fun outing before or after visiting AutoZone.
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