Brand Certified
Enterprise Rent-A-Car
4.4(741 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
2518 38th Ave, Long Island City, NY
11101, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(718) 472-5200
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ny/astoria-2490.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Long Island City, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Astoria location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.4
741 reviews
5 stars
536
4 stars
88
3 stars
33
2 stars
12
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Tracy, Patrick, and Brenda.
Efficiency
Several reviews highlighted the quick and smooth rental process, with many customers noting minimal wait times for pickup and drop-off.
Cleanliness Issues
A number of customers reported receiving dirty vehicles, with complaints about the cleanliness of the cars upon pickup.
Reservation Problems
Multiple reviews indicated issues with honoring reservations, including unavailability of reserved vehicles and poor communication regarding changes.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about rude staff and unprofessional service, leading to a divided perception of the location.
- TLTia Leak6 days ago4.0First time I encountered this location my car was struck while parked. 2nd time my truck was a total loss. The 2nd time I dealt with Brenda and she has customer service skills , good conversation and she listens I appreciate the team there at that location. Keep up the good work
- BEBaha Erol6 days ago5.0First time renting here and I gotta say it was a seamless experience . Julian helped me out and was a pleasure to work with. Hands down the best enterprise location I’ve worked with
- SBSue BFeb 3, 20265.0My car was getting serviced and I needed to rent a car and this place is amazing from the Beginning to the end. Patrick made it so simple and easy No wait time before you know it I was into my Rent-A-Car and out the door. Without no complications, amazing. !!Then when I bought the car back, Brenda was just as wonderful Such an easy return with no hassle. I would like to thank Patrick and Brenda for making this car rental experience so easy and smooth, this is my go to place if I ever need to rent a car again.plus I would highly recommend this place to anybody that needs to rent a car..THE BEST.
- CLCamille LeeJan 29, 20265.0Patrick is the best Enterprise representative I’ve ever met. Even in brutal weather, he never lost his smile or his kind, cheerful attitude. Everything went smoothly with his help. He’s a big reason I trust this company. Good people.
- SDSara D'SouzaJan 16, 20262.0I was extremely disappointed by the experience at this Enterprise location. I have tried various Enterprises in NYC, and this was by far the worst I have been to. On arrival, there were multiple groups of people who had not been helped or addressed, and the employees randomly selected groups to assist rather than having an organized line or system. Unfortunately, every single person had to wait over 30-45 minutes to obtain their car after the enterprise employee located them at a snail like pace. Although I was 15 minutes early for my reservation, I ended up obtaining my car 1.5 hours later than the reservation time. The employees shared that the cars all had to be cleaned and filled up with gas, and that process had not been initiated before our individual check in.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Long Island City?
Enterprise offers a wide range of vehicles including regular cars, luxury cars, and vans to suit your rental needs.
Where is the Enterprise Rent-A-Car location in Long Island City, NY?
The Enterprise location is at 2518 38th Ave, Long Island City, NY 11101.
What are the operating hours for Enterprise Rent-A-Car in Long Island City?
Enterprise is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and Sundays from 9:00 AM to 12:00 PM.
Can I make a reservation online for a rental car at this location?
Yes, you can reserve your rental car online at https://www.enterprise.com/en/car-rental-locations/us/ny/astoria-2490.html.
What payment options does Enterprise Rent-A-Car accept at this location?
They accept American Express, Check, Discover, MasterCard, and Visa.
Is Enterprise Rent-A-Car in Long Island City open on weekends?
Yes, they are open on Saturdays from 9:00 AM to 1:00 PM and on Sundays from 9:00 AM to 12:00 PM.
Are there any nearby hotels where I can stay when renting a car from Enterprise in Long Island City?
Nearby hotels include Boro Hotel, Ramada by Wyndham Long Island City, Four Points by Sheraton Long Island City/Queensboro Bridge, Vista LIC Hotel, Vista Penthouse Ballroom & Catering, Ramada Long Island City, and The Modernist Hotel.
Where can I find automotive services near Enterprise Rent-A-Car in Long Island City?
Nearby automotive-related places include Unik Moto (motorcycle and car dealer), Vespa Queens (automotive repair), Corsa Motosports (motorcycle repair and car dealer), and East Coast Limousine (limo services and car dealer).
Are there dining options near Enterprise Rent-A-Car in Long Island City?
Yes, dining options nearby include BentOn (sushi and Japanese restaurant), Beebe's (pizza and Italian restaurant), Michael's Café (American restaurant), and Vista Sky Lounge (restaurant and bar).
Does Enterprise Rent-A-Car in Long Island City offer any discounts or special services?
They offer discounts for active military members and the location is owned by a woman-owner, highlighting inclusivity and service commitment.
Brand Certified Facts from Enterprise Rent-A-Car
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Certified March 01, 2026Yext Knowledge Graph
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