Monro Auto Service and Tire Centers

Reviews

• SB

  Scot Baron

  5 days ago
  3.0
  Car handles MUCH better. No print out of the alignment, before and after...Paid for a 4-wheel alignment, didnt see any work done on the rear.
• CC

  ckennedy79

  Nov 7, 2025
  5.0
  I've been going to this location for almost 20 years. At this point I have probably purchased just about every service they offer. Staff is always friendly and repairs are completed quickly.
• GA

  Gary Askins

  Nov 6, 2025
  1.0
  Originally manager said around $1000 but it depends on if the rear converter is salvagable. Of course later I find out it wasn't. Then when I picked up my vehicle it cost $2300. Turns out the part (rear converter) is $1000. This day and age you can look up part costs and nowhere not even from the Chevy dealer is this part $1000 dollars. Most places showed around $400. Chevy dealer showed $630. Confronted manager on duty about this and asked him to show me where on the Internet is this part $1000. His excuse is he can't use cheap aftermarket parts or it will throw an emissions code. Like I said part from the DEALER is $630. Major upcharge in parts and needless to say I was not happy. For $2300 I should have gotten an entire brand new exhaust system not from the mid pipe back. LESSON LEARNED!! Do your research people, I will not be returning!! HOSED IN LOCKPORT!! Or should I say EXHAUSTED!! Btw my vehicle is a 2015 Chevy Equinox for anyone that wants to look up a rear catalytic converter cost. UPDATE: 4 days later and not even 100 miles since the service I now have the service engine soon light on. Went to auto zone and had the code read. P4001 an airflow code (emissions). This place is so BAD that I will not even give them a chance to make it right. Just going to bite the bullet and worry about it after I pay may credit card off or in June when my inspection is due as it says I can still drive it like this I just won't get optimal gas mileage.
• RS

  Ruth Steinagle

  Oct 23, 2025
  5.0
  I went there to have a light that was out fixed; turns out it was an electrical issue. Chris recommended someone who could take care of the issue. I appreciate all the guys that work there (Chris, Robert & Andy).
• DS

  Daniel Sciascia

  Oct 17, 2025
  5.0
  I’ve been a loyal customer of Monro Muffler in Lockport for years, and it all began with my father. He always brought his vehicles here to be serviced by Chris Monaco, the General Manager, who treated him with honesty, respect, and genuine care. The professionalism and quality of service my father experienced left a lasting impression on our family. Today, I proudly continue that same tradition. Every visit reinforces why we’ve trusted Monro for decades — exceptional customer service, timely and dependable repairs, and Chris’s consistent leadership and integrity. He runs the shop with precision and professionalism, ensuring every customer leaves completely satisfied. Thank you, Chris, and the entire Monro Muffler team, for your continued excellence and dedication to service. You’ve earned our loyalty for generations to come. - Dan Sciascia

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