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Valvoline Instant Oil Change

4.3
(424 reviews)

Business Details

3925 State Route 31, Liverpool, NY
13090, United States
(315) 622-1021
https://store.vioc.com/ny/liverpool/3925-state-route-31

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Liverpool.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
3925 State Route 31, Liverpool, NY
13090, United States

Hours

Reviews

4.3
424 reviews
5 stars
289
4 stars
62
3 stars
22
2 stars
10
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and professional service, highlighting quick and efficient oil changes without pressure to upsell.

Communication Issues

Several reviews noted a lack of communication regarding wait times and service issues, leading to customer dissatisfaction.

Inconsistency

There were mixed experiences regarding the quality of work, with some customers reporting damage to their vehicles or incorrect services performed.

Staff Performance

While many customers appreciated the staff's friendliness, some reviews pointed out instances of unprofessional behavior and lack of knowledge among certain employees.
  • AW
    Alias Wright
    1 day ago
    5.0
    Had a rattle underneath, guy checked it. Something in the muffler. Easier than taking it to a shop and pay $100 to have them tell me the same thing. Quick, easy, and friendly.
  • AC
    Anthony Cavone
    4 days ago
    5.0
    Brought my Toyota RAV4 in this morning and the staff was excellent. They really went above and beyond to make sure I was happy with the service.
  • KC
    Krystal Chapman
    5 days ago
    5.0
    They were very friendly workers. My service was done quickly and efficiently. I got my oil changed, windshield wipers changed out, both license plate lights changed and all fluids topped off/changed. They made it a breeze. 100% recommend their services!!
  • HG
    Holly Goods
    6 days ago
    5.0
    Remarkable job , remarkable team , they did extra work for me. Changing out the engine filter as well as cotton and leaves from some unwanted guest from a winter season. This will be my go to from now on. Very friendly happy crew. Professional.
  • CG
    Chris Green
    Jan 30, 2026
    1.0
    Back before Christmas, I brought my Service van in for an oil change. Technician did not check the clearance around the van before they closed the rear garage door. The door came down on top of the ladder that was mounted on top of my van, which resulted in irreversible damage to a very expensive ladder rack. After several attempts to file a claim, I’ve had virtually no actionable communication from their corporate office. Next step is Small Claims Court. Update: I have sent several messages to the contact email that was given to me. No reply. Yes I use a claim number, but no one seems to care to resolve the issue. Seems like it would be cheaper for them to manage this outside of court.

Brand Certified Facts from Valvoline Instant Oil Change

Valvoline Instant Oil Change partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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