Monro Auto Service and Tire Centers

4.4
453 reviews
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Business Details

691 New Loudon Road, Latham, NY
12110, United States
(518) 786-1058
https://locations.monro.com/ny/latham/691-new-loudon-road

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
691 New Loudon Road, Latham, NY
12110, United States

Hours

Reviews

4.4
453 reviews
5 stars
366
4 stars
21
3 stars
11
2 stars
10
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting the manager Chris and his team.

Trust Issues

Several reviews expressed concerns about trust, with customers feeling they were upsold on unnecessary repairs or misdiagnosed, leading to a loss of confidence in the service.

Efficiency

Customers appreciated the quick service and timely completion of repairs and inspections, often noting that they were in and out in a short amount of time.

Mixed Experiences

While many had positive experiences, there were significant complaints regarding poor workmanship and unresolved issues after service, leading to dangerous situations for some customers.

Pricing Concerns

Some customers felt that the prices were high for certain services, leading to dissatisfaction and comparisons with other service providers.
  • CC
    C
    5 days ago
    5.0
    Highly recommend this location for service, Honest and quality work. All employees i had interactions with From the Manager Rob, to the techs Carl and Mark. Answering any concerns and questions I had with great service and knowledge. Recommendations that were made were explained in detail . The customer service alone is amazing. No high pressure pushy non needed upsales, No non needed unnecessary services or sales were attempted to be sold. All services recommended were valid and explained in severity of issues and the reasoning behind them. Thank you to the Staff and Manager for making me feel i have a shop that is honest and I can trust to see my vehicles are safe for me and my family !!! Kudos to Manager Rob and His excellent team.
  • BB
    Beverly Bessette
    Jan 26, 2026
    5.0
    The manager and staff were very helpful and professional. I would definitely do business with them again.
  • BK
    Beth Krueger
    Jan 22, 2026
    1.0
    I would NOT go here again or recommend this Monroe location. I went for a NYS inspection and was failed due to the need for “rear brakes” I brought vehicle to another location who measured my car’s brakes and determined, although low, passes inspection. I feel that the mechanic saw a female and thought they could up sale.
  • KK
    Kimberly
    Jan 12, 2026
    5.0
    All of the guys there were super nice and went the extra mile to make sure my car was running and safe for me to drive. They answered all the questions thoroughly and kept checking in with me at every step. I really appreciated the kindness and understanding while I was in a stressful situation with a disabled car. I will be coming back for future repairs, oil changes, and inspections. Thank you!
  • AA
    Andy
    Jan 7, 2026
    5.0
    I stopped on a fairly busy morning and Rob, the very cordial manager, greeted me. He put me in for an appointment for the following morning. As I've been to the Latham Monroe over the years, I've known to trust John the mechanic there. He knows my vehicles better than I do and remembers me and the issues I've had. I brought my truck in for a radiator flush and John went directly to work. When all done, I got a great price and drove home with a heating system that can now cook a 5 lb Chicken on the passenger seat. Great job by all involved is why I keep going back. Thanks guys!
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Frequently Asked Questions About Monro Auto Service and Tire Centers

What types of automotive services does Monro Auto Service and Tire Centers provide?

Monro Auto Service and Tire Centers offers dealer-quality auto maintenance, repairs, inspections, installations, roadside assistance, towing, and tire changes with top brands like Goodyear and Cooper.

What are the operating hours of Monro Auto Service and Tire Centers?

They are open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.

Brand Certified Facts from Monro Auto Service and Tire Centers

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