Goodyear Auto Service

4.2
193 reviews
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Business Details

801 New Loudon Road Suite 2, Latham, NY
12110-3916, United States
(518) 785-4151
https://www.goodyearautoservice.com/en-US/shop/NY/Latham/000900128-12110-3916
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About

Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
801 New Loudon Road Suite 2, Latham, NY
12110-3916, United States

Hours

Reviews

4.2
193 reviews
5 stars
140
4 stars
12
3 stars
5
2 stars
9
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of excellent and poor customer service experiences, with some staff praised for their helpfulness while others were criticized for unprofessionalism and lack of responsiveness.

Service Quality

Customers reported both positive and negative experiences regarding service quality, with some praising quick and effective repairs, while others experienced issues with improper installations and repairs.

Appointment Management

Many reviews indicated frustration with appointment scheduling and management, including instances of appointments not being honored or long wait times despite scheduled times.

Staff Changes

Several customers noted a decline in service quality following staff changes, expressing disappointment with new management and staff compared to previous experiences.

Pricing Transparency

Customers appreciated the transparency in pricing and the absence of pressure to purchase unnecessary services, although some felt they were misled about required repairs.
  • BH
    Brianna Huynh
    Dec 9, 2025
    5.0
    Shout out to Todd, who helped me jumpstart my car that was dead outside of their establishment. Gave me a few tips and was incredibly helpful without being pushy. I will definitely give this place more business in the future.
  • MM
    Mona
    Nov 21, 2025
    5.0
    Todd was very helpful and very patient with me.goodyear is lucky to have him
  • JD
    John Darmetko
    Nov 11, 2025
    1.0
    I went into the lathem GoodYear to order tires. I spoke to Tyler to order tires. I was told that they wouldn't be there until next Tuesday on Nov. 11th. I walked out of the store and thought about it and decided to order them anyway. I walked back in and spoke to Tyler he confirmed that they would be around 1,000 and some change total for the mounting and balancing and that they be in on Tuesday. I said order them, Tyler says, your all set for Tuesday. So it's Tuesday the 11th I call Goodyear in lathem to make sure they came in today, to find out that Tyler never order the tires but confirmed with me that he had before I left the store. So Tyler you asked me to do a review of my experience with you, and would not recommend going to see Tyler because he has poor Customer Service.
  • AZ
    Anne Zubrick
    Nov 10, 2025
    1.0
    Got 4 new tires one week got a nail in one said could not repair and charge full price for a replacement. Bad customer service.
  • PH
    peter hynes
    Nov 5, 2025
    2.0
    Took over 2 hours to have 4 truck tires put on, they're mainly for car tires
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Frequently Asked Questions About Goodyear Auto Service

What services does Goodyear Auto Service in Latham offer?

Goodyear Auto Service provides full-service tire and automotive repair, including oil changes and repairs, operated by the Goodyear Tire & Rubber Company.

What are the operating hours of Goodyear Auto Service?

Goodyear Auto Service is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.