Monro Auto Service and Tire Centers

4.1
419 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
2309 North Triphammer Road, Lansing, NY
14850, United States

Hours

Reviews

4.1
419 reviews
5 stars
302
4 stars
19
3 stars
17
2 stars
13
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their willingness to assist and provide quick service.

Efficiency

Several reviews highlighted the quick turnaround times for services, with many customers expressing satisfaction with how fast their issues were resolved.

Honesty and Transparency

Some customers appreciated the honest assessments and clear communication regarding repairs, contrasting with experiences at other shops.

Appointment Issues

Multiple reviews mentioned problems with the appointment system, including overbooking and failure to honor scheduled appointments.

Quality of Work

While some customers reported positive experiences with repairs, others expressed concerns about the quality of work and being upsold unnecessary services.
  • SS
    Sophia Sommers
    6 days ago
    5.0
    Trustworthy, reliable, and very open to questions!
  • JG
    Jeffrey A. Geiger
    Nov 13, 2025
    5.0
    My state inspection
  • SS
    Sarah
    Oct 22, 2025
    3.0
    I chose this place for my inspection because of the convenient location. They got me an apt quickly and my inspection was done within 1.5 hours. I was very satisfied with my experience until I got in my car. I have two car seats and when I got in my car I saw that one of them was unhooked and upside down on top of the other car seat, my third row was up ( it was down when I dropped it off ) and all of the seatbelts in my car were fastened. I was quite confused. I’m assuming they had to detach the one car seat to get into my third row ?? Not sure. I wasn’t given a heads up that they detached the car seat and that I would need to put it back. I feel like they should have taken the extra TWO seconds to unbuckle my seatbelts, put my third row back down and let me know if they aren’t legally allowed to reattach the car seat ( not sure if that’s the case or someone was just being lazy???) One of the latches to the other car seat was also detached and I didn’t realize it for a whole day as well.
  • TV
    Tara Vickery
    Oct 9, 2025
    1.0
    This shop has gone down significantly in the last couple years. First in the spring I called and made an appointment for an oil change on our truck. When I pulled in I was told “oh we thought it was for your car, we can’t do one on the truck today” well the only car on my profile (even though I specifically said for the truck) is an electric vehicle. I took it as a bad day and decided to give them another chance. I tried to take my car in to have 2 tires changed and an inspection. 20 mins after dropping it off I get a call telling me my car is “full of trash and blood on the seats” and they can’t do the inspection until I clean it out, but they will do the tires. When I show up they guys tells me they refuse to do the tires too because I have wheel locks and they are not looking through my gross car for it. Well there was 2 coffee cups and 1 piece of paper up front and a he tires I needed changed do not have wheel locks and the “blood” is an old coffee stain I can’t get out of my pale seat covers. When I told him to just give me the keys the guy proceeded to yell about how gross my car was and it’s my fault. I use to go there often but I won’t anymore and will be sure to make sure everyone knows to avoid them. If they can’t sell you their over priced tires and BS/ up sell you they will push you out.
  • SY
    Simon Yan
    Oct 4, 2025
    5.0
    These guys are incredibly nice! They worked quickly and efficiently, removing the mat covering the undercar shield in just a few minutes. I would’ve spent way more time and money if I had gone to a authorized service center. I really appreciate you guys' work!

Frequently Asked Questions About Monro Auto Service and Tire Centers

What auto maintenance and repair services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. They also offer check engine services and specialize in tire changes.

Which tire brands are available at Monro Auto Service and Tire Centers?

They offer top-quality tire brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.