Monro Auto Service and Tire Centers

4.2
395 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
3384 Delaware Avenue, Kenmore, NY
14217, United States

Hours

Reviews

4.2
395 reviews
5 stars
293
4 stars
22
3 stars
4
2 stars
9
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, particularly highlighting individuals like Nick and Steve.

Efficiency

Several reviews noted quick service and efficient handling of appointments, although some customers experienced long wait times despite having appointments.

Pricing Concerns

There were multiple complaints about perceived overcharging for services, with some customers feeling they were scammed or charged for unnecessary repairs.

Communication Issues

Customers reported poor communication regarding appointments and service updates, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers had excellent experiences, others reported significant issues, including mismanagement and lack of follow-through on services.
  • DJ
    Don Julio
    4 days ago
    3.0
    Day of appointment only had 1 employee working all day. Did my vehicle get serviced properly?
  • JR
    James Rogers
    Nov 17, 2025
    4.0
    Shop was great - call center sucksss... Jim Rogers
  • GG
    gail gugino
    Nov 17, 2025
    5.0
    I just brought my Karen for an inspection, it went smoothly, very quick and efficient.
  • RG
    Robyn Gagnier
    Nov 14, 2025
    1.0
    Being snapped at by the older man at the counter because the ny inspection machine is down is not at all acceptable. Won't be going back. And yes I had an appointment and no no one called me to let me know or anything. I understand the stress I myself am a restaurant manager when things break and they are needed its stressful. But taking it out on a customer. Disgraceful.
  • CB
    Crowned Alpha Barbershop
    Nov 10, 2025
    5.0
    Made an appointment with about a half hour to spare to get there… needed tires asap!!! I called the store and spoke to Randy who’s amazing and extremely knowledgeable!! Helped me out and I got in at around 845am… He was able to get me in right in time and finish in a timely manner. We need more mechanics like this in our area!!! Monroe you hit the jackpot with this employee!! Thanks again Randy!! See you next time I need tires or work done on my car!!

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and tire changes with top brands like Goodyear and Cooper.

What brands of tires are available at Monro Auto Service and Tire Centers?

They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.