Monro Auto Service and Tire Centers

4.2
390 reviews

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
1010 Fairmount Avenue, Jamestown, NY
14701, United States

Hours

Reviews

4.2
390 reviews
5 stars
281
4 stars
29
3 stars
19
2 stars
10
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, especially during stressful situations.

Service Quality

While some customers reported excellent service and quick repairs, others experienced issues with inaccurate diagnostics and upselling of unnecessary services.

Management Issues

Several reviews indicated dissatisfaction with new management and staff, citing a decline in service quality and customer care compared to previous experiences.

Timeliness

Customers appreciated the fast service in many instances, but some reported long wait times and delays in service.

Honesty and Transparency

Mixed feedback on honesty; while some customers felt they received fair assessments, others accused the shop of dishonesty and unnecessary upselling.
  • MT
    Michael Tallon
    4 days ago
    4.0
    Been going to this Monro for over 10 years. Reliable service. Front desk people have changed and improved. Online scheduling doesn’t always carry over to local office which can be an issue.
  • EF
    EDWIN FIGUEROA
    5 days ago
    5.0
    Awesome price and quick service employees are very friendly and courteous would recommend to any of my friends👍🏾
  • RW
    Robert Wild
    6 days ago
    1.0
    Told my friend it would cost 2000 for an oil cooler for her car and that it was broken. I took it to another repair shop and it cost me 300 and it was just a bad gasket. They should look into the actual issue before telling someone its going to cost 2000.
  • MJ
    M J
    Nov 12, 2025
    5.0
    I enjoy going here for oil changes and snow tire install/removal. Mary at the front desk keeps it real, and I feel comfortable asking questions.
  • MT
    Michael Thompson
    Nov 10, 2025
    1.0
    I went to have my brakes examined. Then I wanted an inspection AFTER my brakes were repaired. They did the opposite. Two employees spoke Spanish to each other then told me to blame President Trump and tariffs for the price. I didn't come for a political event. I want my brakes fixed at a reasonable price without price gouging me for both the inspection and the brake parts. They charged me $21 for a failed inspection and tried to extort $1750 for new brakes and rotors. I took it to Dunn tire and they put new brake pads on it and it passed inspection. Take your vehicle elsewhere. These people are out to rip you off.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provides dealer-quality auto maintenance and repair services including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, check engine services, and tire changes with top brands like Goodyear and Cooper.

What are the operating hours of Monro Auto Service and Tire Centers?

Open Monday to Friday from 7:30 AM to 7:00 PM, Saturday 7:30 AM to 6:00 PM, and Sunday 9:00 AM to 5:00 PM.