Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Jamestown, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Jamestown location today.
Location
Hours
Reviews
4.1
327 reviews
5 stars
212
4 stars
38
3 stars
13
2 stars
14
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual employees providing exceptional service.
Vehicle Availability
Several reviews highlighted issues with vehicle availability, including reservations not being honored and customers being left without a car despite prior bookings.
Cleanliness and Maintenance
Feedback indicated a mix of experiences regarding vehicle cleanliness and maintenance, with some customers receiving clean vehicles while others reported receiving dirty or poorly maintained cars.
Rental Process
The rental process was generally described as quick and easy, although some customers experienced delays and issues during pickup.
Overall Experience
While many customers had positive experiences, there were notable complaints about poor service and vehicle issues that led to dissatisfaction.
- DGDonna GarofaloNov 14, 20251.0I needed a rental because someone hit my car and it would be in for repair for awhile. Cusimano's called them a week ahead of time and told them that I would need a van because I have an elderly mother and disabled son to transport. Made an appt time of 11am to pick up the "van". Got there 10 min early and was told that they were expecting cars from Buffalo and they should have been there at 10:30. At 11:30 I had to ask for them to check where they were. 20 min later they arrive and no van. My choices were a small SUV or mid size which was still small. No reason why with a weeks notice it couldn't be done right. Then this past Tuesday get a call saying that I need to return the car by Thursday. (per accident coverage of the person that hit me, I had a month) I asked what if my car isn't ready yet, she says it's due Thursday and hung up. Absolutely no professional manners. Terrible experience.
- MYMary YernbergOct 31, 20255.0Enterprise employees are very helpful.
- SDSamantha DiemOct 31, 20252.0I had arranged to be picked up by enterprise at the start of my rental- they left me sit at a garage for an hour. Then upon arrival at the enterprise location I was made to wait an additional 45min-hour until I could receive service. Upon getting to the counter to check my vehicle out - they did not have any enough cars for the amount of rentals reserved and they did not have the car I had reserved. At one point myself and 3 other people were left alone in the lobby with your key box unsecured, phones ringing nonstop. Thankfully, returning the rental car was a lot easier than getting it. I had also called the corporate number and spoke to a representative the day I was made to wait in total about 2 hours - I was told I would receive an email from corporate to which I never did. I also had never received my contract in my email until I returned the rental - which is honestly sketchy. I had called in multiple times telling them I had never received a contract- they verified the email address but I did not receive it until I returned the car. If I had to put my enterprise experience on a scale of 1-10 I would probably give it a 4.
- JVJason VOct 17, 20255.0It was very good service and ill go there again
- DBDustin BaldwinOct 16, 20255.0The female who gave me a life home was very polite! The whole experience was excellent. Will rent again if necessary!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Jamestown, NY?
Enterprise offers a wide range of vehicles including cars, vans, luxury cars, and more for rental.
What are the operating hours for Enterprise Rent-A-Car in Jamestown?
They are open Monday to Friday from 8 AM to 6 PM, Saturday from 9 AM to 1 PM, and Sunday from 10 AM to 2 PM.
Where is Enterprise Rent-A-Car located in Jamestown?
The location is 731 Fairmount Ave, Jamestown, NY 14701, USA.
Can I book a rental car online for the Jamestown location?
Yes, you can reserve a rental car online at Enterprise's Jamestown page via https://www.enterprise.com/en/car-rental-locations/us/ny/jamestown-2937.html.
What languages are supported at Enterprise Rent-A-Car in Jamestown?
The main language supported is English.
What payment options does Enterprise Rent-A-Car accept at the Jamestown location?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Jamestown offer any discounts for active military members?
Yes, they provide discounts for active military personnel.
Can I pick up a rental car at the airport from this Enterprise location?
Yes, the Jamestown Enterprise location offers airport pick up service.
What nearby dining options are available near Enterprise Rent-A-Car in Jamestown?
Nearby dining options include Perfect Pizza, The Perfect Pizza, Dean's Restaurant, Subway, La Cucina Della Nonna, and The Art of Flavors.
Are there any fitness centers near Enterprise Rent-A-Car in Jamestown?
Yes, Urban Cycling 365 and Snap Fitness gyms are located nearby for those who want to work out.
Can I visit any beauty or spa locations close to Enterprise Rent-A-Car in Jamestown?
Yes, Zoom Tan, Honey Beauty Barr, The Fairmount Salon & Day Spa, and Flutur Beauty are nearby beauty and spa options.