Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Jamaica, NY? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hillside Avenue location today.
Location
Hours
Reviews
3.6
495 reviews
5 stars
260
4 stars
52
3 stars
34
2 stars
20
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Manny and Ebony for their exceptional service.
Rental Process Issues
Numerous reviews mentioned long wait times, issues with car availability despite reservations, and miscommunication regarding rental agreements.
Vehicle Condition
Feedback indicated mixed experiences with vehicle cleanliness and maintenance, with some customers receiving clean and well-maintained cars, while others reported issues like filthy upholstery and low fuel levels.
Management Concerns
Several reviews criticized the management for poor handling of customer complaints and lack of accountability, leading to frustrating experiences for renters.
Overall Experience
While some customers had positive experiences and expressed a willingness to return, others reported significant dissatisfaction and vowed not to return due to various issues.
- NFNicole Frasier5 days ago5.0I’ve already referred friends and family to this location due to impeccable service!
- IPIan ProutNov 15, 20255.0I had a very good experience and enterprise in Jamaica. I will Recommend enterprise in Jamaica
- FSFarida SNov 11, 20255.0Excellent and timely service
- LPLiz PaduaniOct 26, 20251.0Enterprise stole my property. I had two car seats in the vehicle, I have yet to hear back from escalation/investigation team, to see where my car seats are. Or how they plan on making this right or returning my car seats/replacement of items. They gave me a rental with 1/4 tank. Had to deal with so much. A rental is supposed to make your life easier, while your car is being repaired. Instead it cost me more and my property was stolen from the rental vehicle in enterprise hands through their third party towing vendors, which is E and L towing. Horrible towing company very unprofessional and I would not recommend them or enterprise to anyone. All they keep saying is sorry, sorry doesn't help me, or make my property appear. This needs to be rectified. I provided the picture of the 1/4 gas tank they provided. I only gave a 1 star to leave this review. But I'd give it zero stars. The only helpful people through this process was Donte and Michael from enterprise hillside.
- RCRi'Shea Whipped Body Butter CompanyOct 21, 20252.0Great customer service. Very polite staff. Only issue was the front right tire of the vehicle rumbled and made noise when driving at low speed. I didn't feel confident in its safety.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Jamaica, NY?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit various rental needs.
What are the opening hours of Enterprise Rent-A-Car on weekdays?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM.
Is Enterprise Rent-A-Car open on weekends?
Yes, Enterprise Rent-A-Car is open on Saturdays from 9:00 AM to 1:00 PM and closed on Sundays.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any discounts or special programs?
Yes, they offer discounts for active military members.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Jamaica, NY?
You can reserve your rental car online at their official reservation website or by calling their local phone number +1 718-526-2200.
Where is Enterprise Rent-A-Car located in Jamaica, NY?
It is located at 139-24 Hillside Avenue, Jamaica, NY 11435.
Are there any nearby automotive services if I need car maintenance during my rental?
Yes, nearby automotive services include Pep Boys for tire and auto repairs, Advance Auto Parts for parts and accessories, and Hillside Honda and Hillside Toyota dealerships.
What nearby locations can help me with shipping or mail services while visiting Enterprise Rent-A-Car?
The UPS Access Point location nearby provides courier, delivery, and shipping services that you can use while renting a vehicle.
Are there dining options close to Enterprise Rent-A-Car for grabbing a meal before or after my rental?
Yes, nearby restaurants include Tienda Guatemalteca, La Chapincita, and El Sembrador, offering Latin American and Guatemalan cuisine.