Empire Mazda of Huntington

Reviews

• GD

  Gabriel Dizon

  Jan 5, 2026
  5.0
  Drive almost 3 hours from NJ to get here for a specific used vehicle. The team there were all very professional and helpful. Wally is as a massive help and incredibly friendly, same with the sales manager. Straight shooters in terms of price and landing on something that works for everyone. Jay in finance is great and also a straight shooter. Didn’t feel any pressure or anything from anyone. Wally is a great salesman and very helpful. Ask for him if you need help. He got the car ready and walked through every button and feature. Highly recommend! Thank you!
• KR

  Kayla Rosin

  Dec 29, 2025
  3.0
  **edit** The general manager reached out, acknowledged that mistakes were made and put in effort to try and fix the mistakes. I appreciated he addressed the situation professionally. Original review: I drove two hours to see a used 2019 Mazda CX-9 Grand Touring that was advertised online for just under $16,000. When I arrived, I was told the actual price was about $2,000 higher, with the explanation that the online price only applied after a down payment. That detail was not clear from the online ad I saw. In hind sight it was just to get people in the door. I regret it but I decided to stay because I thought that a little under 18k was a good deal considering it was a Grand Touring with 58k miles on it. The salesperson I worked with seemed genuinely great — kind, patient, and easy to work with so I was very disappointed in the outcome. Unfortunately, the issues I experienced seemed to stem from the dealership’s pricing and financing process. While I enjoyed the test drive, I became uncomfortable during the financing discussion due to a lack of transparency. I was not shown official paperwork outlining APR or payment options — only verbal estimates and handwritten numbers, even after asking multiple times to see something more official. Other dealerships I’ve worked with have always provided clear documentation. I was tired after being there for so long, I hadn’t put together how much the payments would equal after 72 months, so I unfortunately put down a deposit so I could go home. I was assured I could receive a refund in 7–10 business days. I had been there about 5hrs and still hadn’t spoken to the sales/financial manager because they were too busy. I was quoted $474 per month for 72 months on a vehicle priced a little under $18k, including a warranty I did not request. In what world does that make any sense!!! That’s $34k. That was after “fees” were reduced. I have good credit as well. Again, never saw anything official to show the quoted APR, any discounts I was getting or what these “fees” were. A new car cost 34k. That’s nearly double the asking price of the car I was looking at. I had explored trading in my 2019 CX-5, which I know has high mileage but their offer was 1K less than what I owe on it but that 1K in negative equity was not enough to justify that price. Where were they getting that extra $ from. I’m sorry but taxes, dmv fees, dealer fees, reconditioning fees and interest do not add on that much. It’s been over 10 days and I’m still waiting on my refund. I called a few days ago and said I’d receive a call back that day and never did. If I don’t receive a refund I’m going to report to the FTC and the State Attorney General's Office. Overall, I feel disappointed by the lack of clarity and transparency. I would strongly recommend to future buyers to be very careful and request an itemized pricing and financing details upfront. Make sure to throughly crunch the numbers to make sure the over all payment makes sense not just the monthly payment.
• LT

  Lionel Torres

  Dec 27, 2025
  5.0
  On December 23rd I went to Empire Mazda of Huntington in hopes of getting myself a Christmas present. That’s where I met the sales consultant Sindy Hernandez and she helped my Christmas wish come true. Sindy is attentive, knowledgeable and a joy to speak to. She made sure that all of my questions were answered. She even checked on me a few days after my purchase to ensure that I was happy and satisfied with my new car. Spoiler: I am. Thank you Sindy for all of your help. I appreciate you very much and I recommend both you and Empire Mazda of Huntington to anyone that is reading this review and anyone in my life that is looking for a sweet new ride.
• RA

  Rakel Alfaro

  Dec 25, 2025
  5.0
  Jamie at Empire Mazda was absolutely amazing to work with. From the moment I walked in, Jamie was friendly, professional, and incredibly helpful. She took the time to explain everything clearly, answered all my questions, and made the entire car-buying process smooth and stress-free. I never felt pressured and truly felt like Jamie had my best interests in mind. If you’re looking for great customer service and an easy experience, I highly recommend asking for Jamie at Empire Mazda!
• JL

  Ju Youn Lee

  Dec 16, 2025
  1.0
  I rarely write reviews unless the service is exceptional. Unfortunately, this experience was anything but. My family has been loyal Mazda customers for 22 years. We purchased our CX-5 from Huntington Mazda in 2012 and always serviced it there without issues—until now. On 12/4/25, we brought the car in for a check engine light. After waiting 4–5 hours, we were quoted $4,500 by a “master technician.” Despite the car being worth around $3,000, we agreed to proceed. Days later, we were told that technician no longer worked there and a new one found additional problems, bringing the estimate to over $8,000. We clearly stated no further work was to be done without our approval. Despite this, we later received a text saying major repairs—including a catalytic converter—had already been completed without our consent, and we now owed over $4,500, with another $1,800 suggested. When we went in to address this, the service manager was rude, dismissive, and contradicted his own staff. His story changed multiple times, leaving us questioning the honesty and integrity of the situation. Unauthorized repairs, poor communication, and unprofessional management have completely destroyed our trust. We expected far better from a dealership we supported for over a decade. What concerns us most is not just the cost, but the lack of transparency, consent, and accountability. Performing major repairs without authorization and then demanding payment is unacceptable. This experience has permanently damaged our trust—not just in this service department, but in the dealership as a whole.

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