Jiffy Lube

4.7
319 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield RepairJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Hornell. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
141 Seneca St, Hornell, NY
14843, United States

Hours

Reviews

4.7
319 reviews
5 stars
267
4 stars
27
3 stars
5
2 stars
6
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly and professional service from staff, particularly highlighting Kirsten and Chuck for their helpfulness and knowledge.

Efficiency

Many reviews noted the quick service and efficiency of the oil change and inspection processes, with several customers mentioning being in and out in a short time.

Trustworthiness

Customers expressed confidence in the honesty of the service, appreciating that they were not pressured into unnecessary upsells and felt informed about their vehicle's needs.

Cleanliness

The shop was frequently described as clean and well-maintained, contributing to a positive customer experience.

Overall Satisfaction

Overall, customers reported high satisfaction with their experiences, often recommending the shop to others.
  • BA
    Brian Ascari
    2 days ago
    5.0
    These guys went out of their way to handle the issues we were having with our vehicle, very kind people and would recommend to everyone, they deserve all the hospitality of the world because they treated up with such, all in all their your guys.
  • JF
    John Frungillo
    5 days ago
    5.0
    I have had my vehicles serviced at the Hornell Jiffy Lube for many years. Even under several previous company names. One reason I have been a loyal customer has been the Manager, Charles. (Chuck to all his customers). He has always been knowledgeable, friendly, respectful and honest as Manager of all the other entities and continues those traits with Jiffy Lube.
  • JL
    james Lathrop
    5 days ago
    5.0
    Always great service might take some time but it's done right.. this is for the big wigs if you would fix things they need to do there job things would not take as long to get done for customers... On day I was there they turned down a lot of work because only having one lift. Id think a business wants the money I guess not ...
  • PD
    Penny Drew
    Jan 4, 2026
    5.0
    The Team at Jiffy Lube are amazing, they always take good care of my car , and answer all my Questions,
  • MK
    Megan Kerr
    Dec 18, 2025
    5.0
    Chuck and his crew have always been extremely helpful to me! Chuck is very knowledgeable and takes the time to listen to your concerns, and answer them honestly. You will always meet him with kindness and professionalism. The girl who works the counter/reception area is also very professional. At my most recent visit, I waited a couple hours to have my truck inspected because there were a few customers ahead of me (no big deal, I wasnt in a rush). While I waited in the lobby, Kiersten dealt with several rude customers who had come in, and she continued to smile and be polite and professional. She explained to them the reason why things were taking a little longer than the customer had liked, and even when met with snide comments/remarks, she maintained her composure. Chuck and Kiersten are only 2 of the many great people that work at our local Jiffy Lube. I've never been disappointed by the customer service from any of their employees. To make things even better, I've always felt I can trust them with my vehicles, to ensure they are safe to drive, and they help me make the most informed decisions for what work needs to done, and what work doesn't need to be done right away.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service