Empire Chevrolet of Hicksville

Reviews

• GP

  G Peter

  4 days ago
  1.0
  To summarize upfront: The service center at this dealership is inefficient, disrespectful of customers’ time, slow to communicate, and thoroughly unprofessional. Avoid this place if you value your time and sanity. I brought my 2026 Suburban (only 7,000 miles) here for two issues: wind noise on the driver’s side and a second-row seat rattle. Despite scheduling 3 weeks in advance, my experience was a nightmare. The Timeline of Incompetence: • Tuesday (4/7): Dropped off the car. My service advisor, Elia, said it would take “a couple of days.” • Saturday (4/11): Called for an update. I was told they hadn’t even started diagnosing it yet. • Monday (4/13): Still no diagnosis. My car sat untouched for 6 days despite having a 3-week advanced appointment. Elia promised an update by Tuesday at the latest. • Wednesday (4/15) - Friday (4/17): Multiple follow-ups and broken promises. Finally, on Friday afternoon, they confirmed a deformed weather strip but said the seat noise would take another week. The Reality: I took my car back immediately. This is a commercial vehicle, and every day it sits idle is lost income. My GPS logs confirmed the car sat in their lot 99% of the time, untouched. It took them 10 days just to identify a wind noise issue that GM has already documented in bulletin PIT6493—a diagnosis that should take 30 minutes. Adding Insult to Injury: After I picked up the car, the dealership now claims they need "another two days" to re-diagnose the same weather strip issue they already confirmed on April 17th before they will even order the parts. Ten days have passed and the parts still haven’t been ordered. Communication: Terrible. Responses were either delayed or nonexistent. Promises of “10-minute” callbacks turned into hours or days of silence. Final Verdict: Do not bring your vehicle here. They have no respect for commercial drivers or their customers' time.
• MG

  Michael Grandberry

  5 days ago
  5.0
  I walked in today looking for a very specific vehicle and Sari got it for me in a short period of time. Syed in the finance department was great. Worked with my budget and got me into my Cadillac CT5!!! Ask for Sari and Syed for all your car needs!!!!
• KA

  Karen Apgar

  Apr 25, 2026
  5.0
  I had a great experience with my salesperson Tareq he kept me informed and got me a great price. Syed got me a great deal on financing. Overall 10/10 experience at empire chevy!
• CC

  Corinne Cheung

  Apr 21, 2026
  5.0
  We had a very pleasant experience here. Dave and Syed were friendly, informative and made the overall process enjoyable. I highly recommend using Empire for your purchase!
• AI

  angela infante

  Apr 11, 2026
  5.0
  I had an amazing experience working with Danny and Syed! Buying a car can be so overwhelming, but they both made the process so much easier and way more comfortable. We ended up staying past closing time, and they were still just as invested in making sure everything was perfect—never missing a beat and even connecting with my husband and I one a personal level. It didn’t feel like they were just trying to make a sale - they were really down-to-earth, took the time to answer all my questions, and made sure I felt confident in my decision. Honestly, I can’t thank them enough for all their help. If you’re looking for a car, I’d 100% recommend going to them!