Jiffy Lube Oil Change

Reviews

• BH

  Billi Lynn Holt

  1 day ago
  5.0
  Jiffy Lube, Henrietta NY is the best place to go when you want a fast oil change. All the mechanics are professional and friendly. Depending on what you need they may be able to help with other types of car care. Don’t forget the coupons because they really help out. Thanks guys!
• EV

  Eddie Vargas

  4 days ago
  1.0
  DO NOT go here !! I've heard many customers have stopped going here because of how the employees speak to and treat customers. And, I figured "how bad could it be" - But, I was completely taken back on how I was treated. When I pulled up, I was told to drive up to the door and wait. I saw the manager at the opposite end working on his kiosk. Then 7 minutes later, an employee from the other bay walked over standing 20 feet in front of my car, and yelled out, "Yo, Dog !! He's talking to you !" I paused for a second, and then looked behind me, because I thought he was talking to another employee behind my car. But, I didn't see anyone behind or around me, and when I looked at him again, he yelled the same thing even louder. Then I looked at the manager at the opposite end of the building, and I saw him waving his hands. But, you can hardly see him because the lights were off, and he was standing in the dark 50 feet on the other side of the building. All I saw was a silhouette of a person in the distance. He gestured to come in and I started driving forward. Then he gestured to go left, then straight, then left, then straight, then left. Then, he waved to stop and started yelling, but I could hardly hear him with the noise coming from the other bay. Then all I heard was, "You are not listening to what I'm saying !" I couldn't hear him with the loud noises, and I was looking at his hand gestures to guide me in. I then yelled back to him that I am. He then started to yell at me even more, and started screaming, "You're not listening !", but while still standing on the other side of the building in the dark. At this point I would think as a manager, and at this very moment communicating with a customer, that this situation isn't working. Then instead, would of approached the vehicle and spoke in a professional manner to the customer. This did not happen, and he continued yelling at me repeating, "You're not listening. You're not listening !" This was the most unprofessional treatment that I have ever witnessed, and I will NEVER go here. I'm even considering having my lawyer contact them because of the verbal treatment from the very first person who yelled at me, "Yo Dog... !" Is this how 'Jiffy Lube Oil Change' speaks to and treat their customers ???
• SB

  Shanna B

  Apr 24, 2026
  5.0
  I had a great visit today. I usually go elsewhere for an oil change but will be taking my car here from now on. Exceedingly friendly service all the way to escorting me out to my vehicle and holding my door open when leaving. The staff was so friendly, especially the manager Charles. I'm grateful and will be back.
• LB

  Lori Barden

  Apr 24, 2026
  5.0
  Really great service, Charles and Jarrett were genuine and professional. I appreciated their honest review of the vehicle and no needless upsell. Synthetic oil on a GMC Sierra, and replaced 2 out bulbs
• HB

  Hannah Bell

  Apr 13, 2026
  2.0
  An ok experience at first but had some negatives. The convenience aspect is good and overall the oil change was done in a timely manner. However I don’t know how much I trust them or trust that they did everything I payed for. I went for my oil change which includes a check and refill of windshield wiper fluid among other things, which I was happy for because I had just ran out of fluid. When I left I was driving down away and tested my wiper fluid to clean my windshield and nothing happened- it was still empty. I checked the receipt I was given and wipers fluids was listed as having been filled. I turned around and went back. I told them that my wiper fluid was still empty and the guy lied and said he definitely filled it. I said it was empty and they didn’t really seem to believe me a like they thought I didn’t know what I was talking about. The guy who did the oil change reluctantly said he check and top off. So he then filled my wiper fluid which of course was completely empty- he had not filled it to begin with. Even though wiper fluid is a relatively minor thing, I completely lost trust that I received the full service that I paid for. Who knows what else they didn’t do that they said they did. So I will not be back to this location as I can’t trust that they do the full service and who knows if next time they would miss something that would be detrimental to my car.

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