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Mavis Discount Tire is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Discount Tire delivers trusted service and value. Come visit us today at Mavis Discount Tire in Henrietta .
Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported unprofessional behavior and dismissive attitudes.
Service Quality
Concerns about the quality of service, with multiple customers reporting issues such as incorrect diagnoses and improper tire balancing.
Speed of Service
Many customers appreciated the quick service, often completing tasks like oil changes and tire installations in under an hour.
Honesty and Trust
Several reviews highlighted issues with trust, with customers feeling misled about necessary repairs and upselling tactics.
Professionalism
While some staff were noted for their professionalism, others were criticized for being unprofessional and dismissive.
CS
Carissa Shoenberger
6 days ago
5.0
They worked with me on the price and my appointment was honored, and I was in and out pretty quickly! Overall happy with my experience
RP
rosa paula
Nov 15, 2025
1.0
YOU WILL GET TRICKED. make sure to get a receipt and invoice with the name of the service they did and the cost. make sure to get a name of the person who fixed your car and the person at the cash receptionist desk. if they ask to do a cash purchase make sure to double check because they use that as a tactic to not do anything for the car except lift it up to show that they are trying to do something but they do NOTHING. i went for a brake issue and they completely did not touch the car. THEY ARE A TIRE AND THAT IS ALL THAT THEY ARE GREAT/GOOD FOR. watch out for terence. plus a guy with a cap with grey beard about 5ft height and always smells like cigarettes and half of the time smoking a cigarette. not a morally righteous store. Even if you are honest and fair with them as a customer they out here playing tricks. even if there hourly rate for a mechanic is $160-300/per hour. it still should not account to being cheated on. mechanics have a skill that they can put to good use to make a lot of money rather than tricking people that they fixed something even though they did not. A BIG RED FLAG IF THEY ASK FOR CASH. also double check even if it’s a credit/debt card.
FM
Fadia Maali
Nov 12, 2025
1.0
they over book themselves and schedule you an appointment just to waste your time and when you show up for your appointment, they tell you they can’t take in your car. also, the staff members are nasty to you. don’t even waste your time going to mavis just go to another shop.
SM
Sianna Miller
Oct 25, 2025
1.0
If i can give a zero star i will That guy in the front is so disrespectful he had an attitude soon I walked in. they totally mess up my car. I went to a ACTUAL dealership and they said that they gave me used tires. I went up there, trying to see if they can fix the problem with no attitude and they immediately gave me attitude saying I needed an alignment, which was false. they told me to come back the next day and I did and they already had a attitude saying the same thing that I need alignment knowing that my tires were already balding in two weeks there’s no way alignment could do that, that quick and after I talked to them, they were all huddle up under the garage, talking about me very unprofessional
don’t go here unless you want used tires on your car
YW
Yin W
Oct 20, 2025
1.0
I came to Mavis on 10/19/25 for a simple flat tire, but the manager told me all four tires were “no good” and had to be replaced due to feathering. I trusted him and agreed, only to later realize how wrong that was.
Just a month earlier, Bob Johnson’s service record (9/17) showed 6mm tread on all my tires, and I’d driven under 700 miles since. I even had photos before the tow — my tires looked fine.
When I went back on 10/20, they said my old tires were already thrown away and couldn’t show me a single proof of damage.
As a woman, this whole experience made me feel taken advantage of and dismissed. It’s an awful feeling when you realize you were misled. Please, get a second opinion before trusting this place — I wouldn’t want anyone else to go through what I did.
Edit: I just sent my car to Bob Johnson because it was shaking while driving on the highway. It turned out that Mavis didn’t do the tire balancing correctly, even though they charged me nearly $100 for it. I was able to reach the regional manager to get the issue resolved, and we’ve agreed on a solution, but if the job had been done correctly initially, this issue wouldn’t have happened, and I wouldn’t have had to chase corporate for a solution
Frequently Asked Questions About Mavis Discount Tire
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What tire brands does Mavis Discount Tire in Henrietta offer?
Mavis Discount Tire offers many top tire brands including Goodyear, Michelin, Continental, Pirelli, Bridgestone, Firestone, BF Goodrich, Yokohama, Hankook, and more to fit various budgets and vehicle needs.
What types of auto services are available at Mavis Discount Tire in Henrietta?
They provide a range of auto services including brakes, wheel alignments, oil changes, batteries, suspension and exhaust repair, tire installation, tire repair, state inspections (select locations), and more.
Does Mavis Discount Tire require appointments for service?
Appointments are not required, but they are recommended. Walk-ins are accepted for all services.
Can I wait at Mavis Discount Tire while my vehicle is being serviced?
Yes, the Henrietta location has a waiting area with a television and free Wi-Fi where customers can wait comfortably during service.
Are there any COVID-19 safety practices at Mavis Discount Tire?
Yes, they follow CDC guidelines with frequent cleaning, 6ft chair spacing, required masks for staff and customers, and hand sanitizer availability to ensure safety.
Is there a tire air station for customers to check and fill their tires?
Yes, most Mavis Discount Tire locations, including Henrietta, have free tire air stations for customers to check and fill tire pressure at no cost.
What nearby places can customers visit before or after their appointment at Mavis Discount Tire in Henrietta?
Customers may enjoy dining at nearby options such as Bar Louie, Denny's, Sonic Drive-In, Shake Shack, and Buffalo Wild Wings. There's also the Henrietta Mall Antiques and fitness or health services like Lincare nearby.
Are there nearby accommodations for out-of-town customers visiting Mavis Discount Tire in Henrietta?
Yes, nearby hotels such as Holiday Inn and Suites Rochester - Marketplace, Visions Hotels, and Hampton Inn & Suites Rochester/Henrietta offer convenient lodging for customers visiting the area.
How can nearby services like FedEx Office or RushMyPassport in FedEx Office benefit customers at Mavis Discount Tire?
Customers can handle shipping, printing, or passport and visa services at FedEx Office nearby, making it convenient to take care of errands around their vehicle maintenance visits at Mavis Discount Tire.
What payment options does Mavis Discount Tire in Henrietta accept?
They accept various payment methods including American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.