Mavis Discount Tire

4.5
1137 reviews

About

Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Discount Tire is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Discount Tire delivers trusted service and value. Come visit us today at Mavis Discount Tire in Henrietta .

Details

  • Requires appointmentNot available
  • DebitAvailable
  • RestroomAvailable

Location

Mavis Discount Tire
937 Jefferson Rd., Henrietta, NY
14623, United States

Hours

Reviews

4.5
1,137 reviews
5 stars
961
4 stars
47
3 stars
17
2 stars
10
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported unprofessional behavior and dismissive attitudes.

Service Quality

Concerns about the quality of service, with multiple customers reporting issues such as incorrect diagnoses and improper tire balancing.

Speed of Service

Many customers appreciated the quick service, often completing tasks like oil changes and tire installations in under an hour.

Honesty and Trust

Several reviews highlighted issues with trust, with customers feeling misled about necessary repairs and upselling tactics.

Professionalism

While some staff were noted for their professionalism, others were criticized for being unprofessional and dismissive.
  • CS
    Carissa Shoenberger
    6 days ago
    5.0
    They worked with me on the price and my appointment was honored, and I was in and out pretty quickly! Overall happy with my experience
  • RP
    rosa paula
    Nov 15, 2025
    1.0
    YOU WILL GET TRICKED. make sure to get a receipt and invoice with the name of the service they did and the cost. make sure to get a name of the person who fixed your car and the person at the cash receptionist desk. if they ask to do a cash purchase make sure to double check because they use that as a tactic to not do anything for the car except lift it up to show that they are trying to do something but they do NOTHING. i went for a brake issue and they completely did not touch the car. THEY ARE A TIRE AND THAT IS ALL THAT THEY ARE GREAT/GOOD FOR. watch out for terence. plus a guy with a cap with grey beard about 5ft height and always smells like cigarettes and half of the time smoking a cigarette. not a morally righteous store. Even if you are honest and fair with them as a customer they out here playing tricks. even if there hourly rate for a mechanic is $160-300/per hour. it still should not account to being cheated on. mechanics have a skill that they can put to good use to make a lot of money rather than tricking people that they fixed something even though they did not. A BIG RED FLAG IF THEY ASK FOR CASH. also double check even if it’s a credit/debt card.
  • FM
    Fadia Maali
    Nov 12, 2025
    1.0
    they over book themselves and schedule you an appointment just to waste your time and when you show up for your appointment, they tell you they can’t take in your car. also, the staff members are nasty to you. don’t even waste your time going to mavis just go to another shop.
  • SM
    Sianna Miller
    Oct 25, 2025
    1.0
    If i can give a zero star i will That guy in the front is so disrespectful he had an attitude soon I walked in. they totally mess up my car. I went to a ACTUAL dealership and they said that they gave me used tires. I went up there, trying to see if they can fix the problem with no attitude and they immediately gave me attitude saying I needed an alignment, which was false. they told me to come back the next day and I did and they already had a attitude saying the same thing that I need alignment knowing that my tires were already balding in two weeks there’s no way alignment could do that, that quick and after I talked to them, they were all huddle up under the garage, talking about me very unprofessional don’t go here unless you want used tires on your car
  • YW
    Yin W
    Oct 20, 2025
    1.0
    I came to Mavis on 10/19/25 for a simple flat tire, but the manager told me all four tires were “no good” and had to be replaced due to feathering. I trusted him and agreed, only to later realize how wrong that was. Just a month earlier, Bob Johnson’s service record (9/17) showed 6mm tread on all my tires, and I’d driven under 700 miles since. I even had photos before the tow — my tires looked fine. When I went back on 10/20, they said my old tires were already thrown away and couldn’t show me a single proof of damage. As a woman, this whole experience made me feel taken advantage of and dismissed. It’s an awful feeling when you realize you were misled. Please, get a second opinion before trusting this place — I wouldn’t want anyone else to go through what I did. Edit: I just sent my car to Bob Johnson because it was shaking while driving on the highway. It turned out that Mavis didn’t do the tire balancing correctly, even though they charged me nearly $100 for it. I was able to reach the regional manager to get the issue resolved, and we’ve agreed on a solution, but if the job had been done correctly initially, this issue wouldn’t have happened, and I wouldn’t have had to chase corporate for a solution

Frequently Asked Questions About Mavis Discount Tire

What are the COVID safety practices like here?

Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp

Can I come over and fill up the air in my tire?

Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.