Jiffy Lube

4.7
580 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield Repair
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Henrietta. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
325 Marketplace Dr., Henrietta, NY
14623, United States

Hours

Reviews

4.7
580 reviews
5 stars
524
4 stars
19
3 stars
6
2 stars
1
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are consistently described as friendly, polite, and accommodating, providing excellent customer service.

Efficiency

Many customers praised the quick service, often completing tasks like oil changes and inspections in under 30 minutes.

Professionalism

The team is noted for their professionalism and knowledge, with several customers highlighting specific staff members for their helpfulness.

Pricing

Customers appreciate the reasonable pricing and transparency, with some mentioning discounts and coupons offered.

Cleanliness

The waiting area and overall shop conditions are frequently described as clean and well-maintained.
  • DU
    Dinosaur Unicorn
    4 days ago
    5.0
    Great experience. Amazing knowledgable and friendly staff. I was also impressed with the receipt that details the entire service.
  • CH
    Crystal Horn
    Nov 5, 2025
    5.0
    All of the gentlemen that took care of me today were very kind, hard working, and made sure I was taken care of in a timely manor!!! I highly recommend anyone that needs a oil change or inspection to stop at the Henrietta NY location.
  • EE
    Eric
    Nov 2, 2025
    5.0
    Really happy I took my BMW here. I used to help manage repair shops so its a struggle finding good mechanics and good people. I know the industy too well and most shops have disappointed me. Cliff's customer service was exceptional and I certainly will return. Its good to know you have good people looking after you.
  • JC
    Jennifer Consler
    Oct 31, 2025
    5.0
    The guys here were so helpful. My car is 2 years old and was due for inspection. I had taken it somewhere else and they failed it saying it needed 1 new tire and wiper and also tried to tell me my factor tint wouldn’t pass. I brought my car here, after I got new tires and wiper and the guys were amazing! Very friendly and treated me with respect. I would highly recommend them
  • MH
    Misty Martinez Hopkins
    Oct 11, 2025
    1.0
    I rarely write bad reviews & until recently have had very good experiences here. However, I was really disappointed in how I was treated after a mishap during my last oil change and tire rotation. They finished quickly and when I got in the car, I immediately noticed it was making a noise that it previously had not. I fiddled a little & realized it was when I turned my AC up. I immediately went back in & shared this. I was first told- they were no where near the AC when they worked. The employee did follow me to my car- then told me he didn't hear anything. (It was bothersome enough that when I returned home with my car my husband wouldn't even drive with the air on at all) When I turned it on full blast, the employee told me that he did hear something and that when they took the cabin air filter out to check it, it was a little chewed up from a rodent and it was probably debris from a nest that fell in there or debris from the damaged air filter. He did not offer to look at it all and I left. I spent the week wondering if I would end up paying for a repair, but also not trusting the shop enough to want to revisit. A week later when I had pulled the filter out to replace just as a start, I found an item from my glove box wedged underneath my cabin air filter. It must have slipped under there while they were checking it. Immediately the noise stopped. I'm hoping there was no other damage caused. I'm truly disappointed with how I was treated. I could see how the item slipped in, but did not appreciate the way I was brushed off. This long term customer will be moving on & sharing my story with friends.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service.