Gerber Collision & Glass

Reviews

• SS

  ShawnMommertz

  2 days ago
  3.0
  I hit a deer and had to have some work done. Their quickest appointment was a month out. I waited the month and dropped off on the scheduled date, only to have them not start work on it for 4 days. I understand they're crazy busy which is totally acceptable, but if I'm waiting a month for the appointment, I would have hoped to have work started the day I drop it off or at least call me to postpone the appointment. Communication was great during the process and they did an excellent job on the truck. About 2 weeks later I realized my front license plate and frame were missing. I took it back this morning and the guy in the shop told the receptionist, "I knew he'd be back". This was extremely frustrating to hear. If they knew they had my plate and frame, why wouldn't they have called me???? Am I crazy for thinking this?
• CB

  Cameron Burns

  Oct 23, 2025
  5.0
  I went here after I was hit by another driver. The workers were very communicative about updates on how long the fix would take, kept me updated every step of the way through phone calls and texts. When I got the car, it was very well done. They even vacuumed the car. Oh and I had some sap on my windshield that’s gone now! One gentleman even helped me carry my son’s heavy car seat from the rental to my car. Great folks.
• MC

  Michael Chiacchia

  Sep 23, 2025
  5.0
  This is my first time utilizing a collision shop, so I had to share my experience with everyone. My truck got hit at the end of summer, which thankfully the other driver's insurance company took 100% responsibility. That was the only delay in this experience, absolutely nothing wrong on Gerber's part, just the annoying insurance claim process. (The other driver was wholly and totally faulted for the accident due to his inattention, and struck my right side front tire and fender.) However, when it came time to get things moving, I had my rental car dropped off there so I didn't have to rely on someone bringing me home and cause further disruption in my day, the amazing staff there were all very helpful and friendly, explained the process clearly, and even provided phone call updates twice a week, and periodic text message updates for work completion. They even listened to me when I told them my alignment was off after the accident, since it drifted to the right, and the wheel was off center. They added in the alignment there, and once the parts they needed to repair it came in, they were working on it right away. They gave me an initial timeline completion date, but they ended up completing everything 6 days sooner! Bonus! They did such a great job, you would hardly know it was damaged! My truck is already 9 years old (but still in great shape!), and the paint work matched spot on! There was even some paint damage on the passenger door that they fixed as well, and it looks fantastic! Even having it out in the bright sunlight, I couldn't tell where the old paint ended and the new paint began, but I am 1000% satisfied with them, and while I hope never to have to use them again, but if I do, they are my only call. No hassles, no stresses, they dealt with progressive once I submitted my claim to them, and they accepted the responsibility, so I didn't have to fight with them personally. Bravo, Gerber, job well done, my sincerest thanks! Mike C Angola, NY
• MM

  Mary Mahoney

  Oct 23, 2019
  5.0
  Recently took my car in for repairs after someone backed into me. From start to finish, the experience was wonderful! Lori and Scott were friendly, personable, and knowledgeable. I was kept apprised of progress during each step of the repair process. My car looked like brand new and, as an added bonus, my car was detailed inside and out. It hasn't looked this good since I drove it off the lot! Kudos to the entire team! Mary Mahoney
• BJ

  Brittni James

  Sep 6, 2017
  1.0
  They had horrible service , i had to drive there twice to get my truck put together twice and i also find piece that are not put together correctly since I have had them work on my truck. I will never take my truck to carubba again ..

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