Champion Maserati - Long Island

Reviews

• CE

  Claudio Evangelista

  2 days ago
  5.0
  Very professional Pleasure dealing with them. Would highly recommend
• SM

  Sasa Milanovic

  Jan 1, 2026
  5.0
  Great guys—highly recommended! The whole team was friendly and professional, and Cody was especially helpful throughout the entire process. He made everything easy, answered all my questions, and made sure I felt comfortable with every step. Excellent experience overall.
• KO

  Ke Om

  Dec 27, 2025
  5.0
  What a great bunch of employees at this dealership! Today, right after the snow storm, I had an emergency with my Maserati GT because we couldn't see as the wipers stopped working. We called in the morning and spoke with an Asian salesperson Erik and he arranged for us to come in immediately! In the middle of them cleaning the snow off their lot, they stopped and had one of the technicians, Zoilo, adjust the arms and secure them. Turns out because of the snow, the wiper arms were stuck and it's a safety where they loosened up to protect the motor, which we weren't aware of. While waiting for Service to repair the car, my son and I spent some time in the showroom, where we met the General Manager, John, who was warm and inviting. This was impressive as we are new to the area and didn't have any Service Dealer yet. After the service I received today, I'm all in and glad that a snowstorm brought me to Champion! And to top it off, we met the owners, John and Alan, who were at the dealership with the employees cleaning snow off the cars! That was truly impressive! We sat for coffee and talked about my car, even after it was ready and had the best Struffoli balls with coffee. Thanks to all for taking care of us in our time of need. 2025 Maserati GT
• GF

  Guillermo Flores

  Dec 25, 2025
  5.0
  I have bought a 2022 BMW 840i convertible online from Tampa, Fl. The communication with sale man, Mr. Eric Wong was very professional and very transparent. The description of the car was perfect with all details. I have received the car on time and it is in great condition as the description was mentioned by Eric Wong. Congratulations!! Great people and very professional.
• DM

  Drew Morris

  Dec 23, 2025
  1.0
  Like most of the recent reviews of this nightmare of a dealership I can confirm all of this negativity is real! DO NOT BRING YOUR CAR HERE. They are not honorable people, just about nobody at this place should be taken seriously, especially the owner JOHN FOCARO and service manager JOE TAMBINI, they may be kind to your face but behind the scenes nobody there cares about your car.. they caused well over 10K of damages to my car and I had to fight them for months on end to get them to pay for it and borderline hire legal help. If anyone has issues, I highly recommend leaving a negative review on google, the BBB and with Alfa/Maserati USA care. These people will break any boundary they can get away with. Do not support places that treat people like this time and time again! My experience there is so terrible and long it would be thousands of words. ONLY GO HERE IF YOUR READY FOR A NIGHTMARE EXPERIENCE!!! (Response) Not sure who’s writing this, but you definitely don’t appreciate all your customers. Your actions of dodging me and my shop’s calls for weeks on end, along with empty promises, make that clear. My car has never been in a major accident, excluding minor fender benders. Nothing frame-damaging. This is now the third time I’m hearing about alleged frame damage with no evidence. My body shop inspected it, I inspected it, and the CARFAX shows no damage, excluding the damage you caused. That is an extremely serious accusation. You damaged the roof/uniside of the car on both sides and the driver’s door. From service manager Joe to Sal from your glass company, this was acknowledged from the very beginning in writing and on multiple recordings. Not once did anyone imply you had secretly fixed anything. That is a new claim, and I’d like to know where it came from. This was far more than a “claim.” Everyone involved was aware the damage to the roof and door occurred while the car was in your care. Yes, the scratch was eventually taken care of, but only after two months of the car sitting and relentless calls from me, my shop, and Alfa Romeo USA Customer Care. I also have written proof and recordings from the service manager confirming responsibility for the door and roof damage from the beginning. I had three different loaners for a little over a month. I’m not sure why that’s being framed positively when the car sat on your lot for four months, then spent another two months in the body shop. Your Loaners covered under 20% of the total time my car was gone due to you. You gave me a car with expired registration, which never should have left your dealership. I was then left without a vehicle for roughly two months, despite being told by the owner, John, that I would have one for the remainder of the repair, which did not happen. Regarding replacement, service manager Joe informed me that the sunroof installed was damaged prior to installation, which is why it was reordered and replaced again at his discretion because it “would have started letting water in over time.” If you’re suggesting the vehicle itself was considered for replacement, I’d like to see proof. Neither myself, my shop, nor the glass company’s insurance requested that. Don’t put words in mine, or my shop’s mouth. There is no crash, no report, and no proof of frame damage. Alfa Romeo USA and Stellantis regional management ultimately stepped in, resolved the situation, covered damage on your behalf, and extended my warranty at no cost to apologize. That speaks for itself. Former service advisor Chris, who quit during this time, openly stated the new ownership was not treating customers or employees properly, which aligns with my experience. I hate being all negative, and want to stay 100% honest. Kevin in service made a genuine effort toward the end and apologized, which I appreciate. However, one person does not change how this dealership operates overall. And from the sounds of it, him and the rest of the dealership are not on the same page. Absolutely pathetic, still not taking responsibility for your actions.

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