Monro Auto Service and Tire Centers

Reviews

• IF

  Ian Farstad

  Jan 4, 2026
  5.0
  very helpful and kind staff. got in and out within an hour.
• LS

  L Smith

  Jan 1, 2026
  2.0
  This rating is based strictly off my last experience as previously I never had any complaints. Last time was an off day for them for sure. Went for an oil change/tire rotation which would also have a courtesy brake/battery check. It took a while for my car to get into the bay but once in, it got out pretty fast. Now I was heavily pressed for time so that could be a positive but the negative was it was almost certain they didn't perform everything expected. When Crystal called me up, she told me that they couldn't get the filter off my car due to the dealership putting it in too tight but they did change the oil. I understood and was just thankful they didn't break anything trying, and then talked about that while I paid. Then I asked if they did the tire rotation as well, and the mechanic was standing right next to her with what should've been a "yes" but instead looked off guard we'll say. Crystal then looked at the work order and saw it on there to semi confirm it happened. Again I needed to pick up my kids so I just wanted to hit the road but should've pressed them on the spot. So I get in the car and notice my wheel locks are on the floor versus the seat where I had them so I guess they did rotate the tires. Here's the thing though, I undoubtedly need new brakes or at least would've been given a quote and recommendation to set something up in the near future. That didn't happen so a brake inspection didn't happen which would've been automatic if they already had the tires off. You see what I'm saying here correct? Again I've always liked the place and both Anthony and Crystal are easy to call and actually talk to a real person, as well as being transparent with pricing. I myself will give it another shot most likely and this isn't a "stay away from those crooks" intended post. I didn't pay for any services I didn't receive, I just didn't get what was expected and asked for in the case of the tire rotation I believe. Hopefully just an off day again. Happy New Year to all!!
• EL

  Emily Londos

  Dec 30, 2025
  1.0
  The website offered me an appointment time of 6:30 pm for an inspection, so I took it. I received a first email saying the appointment was scheduled, and then I later received a second email specifically saying the appointment was confirmed. When I arrived, I was told it was too late to perform the inspection. The person at the desk said they have tried to contact corporate to fix this website error, but I’m leaving this review to warn other potential customers not to take offered end of day appointments so that you don’t experience the same frustration and inconvenience that I did.
• DI

  Donald Telford III

  Dec 28, 2025
  3.0
  Went to Jiffy Lube to get just a simple tire plugged to technician that came out to my vehicle of what tire it was and that it was losing pressure. Technician is that OK after sitting inside for 20 minutes my vehicle was rolled out front and technician said everything was OK and they refilled tire with pressure. Technician also told me that that location they do not patch or plug tires which in my point of view was a complete waste of my time there usually don’t have any other issues. Just wish there was better communication.
• WL

  William Lewis

  Dec 23, 2025
  3.0
  I went in because I had a leak in my tire. It took all day to get my car back and then I found out that they didn't even fill up my tire to the proper psi. I am very disappointed in the service.I received.

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