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Volvo Cars Glen Cove

4.3
(575 reviews)

Business Details

79 Cedar Swamp Road, Glen Cove, NY
11542, United States
(516) 880-8421
https://www.volvocarsglencove.com/

About

Volvo DealerVolvo
It Takes More Than Just One Happy Glen Cove Customer to Earn the Trust of Drivers. It Takes a Dynamic Team Just Like the One at Volvo Cars Glen Cove. Our sales staff and team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Volvo XC90, XC60, S60 or V60 of your dreams in your driveway, on your terms. When you're ready to return to our dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. When you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car. Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to see familiar faces.

Location

Volvo Cars Glen Cove
79 Cedar Swamp Road, Glen Cove, NY
11542, United States

Hours

Reviews

4.3
575 reviews
5 stars
447
4 stars
20
3 stars
14
2 stars
14
1 star
80

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the sales staff for being knowledgeable, friendly, and attentive, making the car buying process smooth and enjoyable.

Customer Service

Many reviews highlighted exceptional customer service, with staff going above and beyond to assist customers, particularly in sales and service departments.

Service Issues

Several customers expressed frustration with the service department, citing poor communication, unresolved issues, and high service costs.

Loaner Car Policy

There were complaints regarding the dealership's loaner car policy, with some customers feeling misled about availability when their vehicles were in for service.

Mixed Experiences

While many customers had positive experiences, a notable number reported dissatisfaction with service quality and communication, indicating inconsistency in customer experiences.
  • BH
    Blu Hennessy
    Feb 24, 2026
    5.0
    My sales person was CARESS she was wonderful. She did great listening to my needs and getting me in the kind of vehicle that I wanted. She was polite and worked fast, no hassle.
  • RL
    Rachel Levy
    Feb 20, 2026
    5.0
    Just got my very first car and it's a Volvo xc60 no less! Thank you to Jonathan! Jonathan was an incredible sales person. He was patient, communicative, and supportive. I thoroughly enjoyed working with him. Also have to mention Victor! He was helpful in setting me up in the car and has consistently followed up to ensure everything is okay. I have no doubt we will be coming back to Volvo Glen Cove for our xc90!
  • MW
    Mike Walter
    Feb 11, 2026
    5.0
    Bought a CPO S60. Amazing experience. Great deal and welcoming staff
  • JW
    Janet Ganio Wile
    Feb 9, 2026
    2.0
    I leased the Volvo XC 90 1 year ago, choosing it over the Lexus TX from the dealer across the street, as I always deal with a local car dealer. My one condition of purchasing was that I would get a loaner car whenever I brought it in for service, as we get a loaner car with all of our other cars. The salesman assured me that I would get a loaner whenever I brought my car in for service. This was the condition of me getting the Volvo. Well, salesman being salesman, it seems that I was promised something that they cannot deliver. Last night after the Super Bowl, the temperature was 11° and I got in my car to come home and the heat would not work in my car. The touchscreen controls would not function. Made an appointment to bring the car in for Tomorrow and was told there would be no loaner car for tomorrow. When I discussed this with the service manager and the sales manager, who was the supervisor of Alex who got me to buy this car, I was told that loaner cars might not be available now or in the future, particularly when the service is not scheduled well in advance.. But they failed to grasp is that a loaner car is most needed when the car breaks down and needs to be serviced, leaving one without transportation. A couple of weeks ago I brought the car in for a minor problem and was told that I could not have a loaner, that I had to request one at the time I made the appointment which I had not done. So I understood not getting a loaner at that time. We own two Honda vehicles that we purchased right down the street at North Shore Honda and we have always gotten a loaner whenever we bring the car in for service. I hope that service at Volvo does not prove to be inferior to the service at Honda. This is the first time I am ever posting a review, but it is infuriating that the salesman specifically lied to me and told me that I would always get a loaner when I brought the car in for service. It was not conditional. It was an outright representation and condition of me choosing Volvo. Shame on them!
  • MP
    martin post
    Feb 5, 2026
    2.0
    I returned my 2023 S60 and leased the XC 60. We agreed on a fair deal that included waving 2 lease payments. I was told the closing needed to be by the end of the month, We closed on the 30th -a delay that saved the dealership 1000 dollars due Costco promo, my lease payment was due the day before and deducted from my bank account. However Volvo refused to honor the 2 waivers. I had not been warned of that-if so would have closed earlier or canceled the sale, Maybe legal but ethically bankrupt. Stay tuned i will take it up with Volvo directly Marti Post

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