Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, with specific mentions of individuals like Lucy and Matt for their exceptional service.
Efficiency
Customers frequently noted the quick and seamless rental process, with minimal wait times for pick-up and drop-off.
Vehicle Condition
While many reviews highlighted clean and well-maintained vehicles, there were also complaints about receiving dirty cars and issues with vehicle maintenance.
Billing Issues
Several customers reported problems with unexpected charges and billing discrepancies, leading to frustration and dissatisfaction.
Mixed Experiences
While many had positive experiences, there were notable negative reviews regarding rude staff and unresolved complaints, indicating inconsistency in service quality.