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Pilot Travel Center

3.1
(272 reviews)

Business Details

164 Riverside Dr, Fultonville, NY
12072, United States
(518) 414-0591
https://locations.pilotflyingj.com/search

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Fultonville, NY! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
164 Riverside Dr, Fultonville, NY
12072, United States

Hours

Reviews

3.1
272 reviews
5 stars
100
4 stars
33
3 stars
21
2 stars
27
1 star
91

What are people saying?

AI-generated from recent customer reviews

Shower Issues

Customers frequently reported long wait times and cleanliness issues with the showers, often waiting over an hour for access.

Staff Performance

While some employees received praise for their helpfulness and friendliness, others were criticized for rudeness and lack of professionalism.

Cleanliness Concerns

Multiple reviews highlighted unsanitary conditions in restrooms and showers, with some customers stating they had to clean the facilities themselves.

Food Quality

Customers expressed dissatisfaction with the food options, citing stale or poorly prepared items, particularly at the Taco Bell and pizza counter.

Parking Problems

Many reviews mentioned issues with parking availability and cleanliness in the parking lot, with complaints about drivers not respecting designated spaces.
  • AP
    Abby Priolo
    Feb 26, 2026
    5.0
    Broke down on the thruway (super scary) and had to wait here a couple hours for my ride. The woman working was so nice about it, offered to buy me hot cocoa and watch TV in the lounge. Made a horrible night feel better.
  • KA
    Khurshid Ahmad
    Feb 24, 2026
    4.0
    Typical for commercial drivers
  • JJ
    Joe Jackson
    Jan 30, 2026
    1.0
    Allegedly ICE PULLING DRIVERS OUT OF THE TRUCKS AND LEAVING THE TRUCK RUNNING YALL BE CAREFUL DRIVERS AND ALLEGEDLY THIS PILOT ALLOWS THEM TO COME INTO THE PROPERTY ON REGULAR BASIS PEACE ✌🏾
  • TT
    Taran
    Jan 27, 2026
    5.0
    shawn did the job and he is respectful person I appreciate him
  • MM
    MAKSYM MYSHENKO
    Jan 17, 2026
    1.0
    Pilot is not about service. It’s about wasted time. I stopped at a Pilot truck stop before my delivery. I had some time, so I decided to take a shower. I booked a shower and received a message with a shower number and door code. When I arrived, the shower was not cleaned. An employee told me: “Wait five minutes.” I came back five minutes later — and guess what? Another person was standing there with the same shower number and the same code. No explanation. No apology. No accountability. As a result, I was told to wait for another shower. And the worst part? I ended up waiting over an hour. More than an hour — because of poor organization and total chaos. The employee responsible for cleaning looked unfocused, careless, and completely unprofessional — and that turned a simple shower into a mess. Pilot, this is unacceptable. A shower is a basic service for drivers, not a lottery — and not an hour of your life wasted for nothing.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.

Brand Certified Facts from Pilot Travel Center

This information is certified by Pilot Travel Center and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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