Pilot Travel Center

3.1
248 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Fultonville, NY! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
164 Riverside Dr, Fultonville, NY
12072, United States

Hours

Reviews

3.1
248 reviews
5 stars
92
4 stars
29
3 stars
19
2 stars
25
1 star
83

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the helpfulness and friendliness of the staff, particularly mentioning employees like Jojo, Jacob, and Margaret.

Cleanliness

While some reviews noted clean restrooms and showers, others reported issues with cleanliness, particularly in the parking lot and food areas.

Shower Wait Times

Numerous customers expressed frustration with long wait times for showers, often exceeding two hours.

Food Quality

Feedback on food quality was mixed, with several customers reporting stale or poorly prepared food, particularly at the Taco Bell and pizza counter.

Parking Issues

Customers frequently mentioned tight parking conditions and issues with truckers parking improperly, leading to congestion.
  • YD
    yusuf duygu
    Nov 2, 2025
    1.0
    It’s been over an hour, there are 9 people waiting, and all the showers inside are still dirty and waiting to be cleaned. I asked about it, but they responded carelessly, saying they were busy with other tasks outside. What a terrible place — the service is absolutely zero. The main source of income for this business is truck drivers, yet they show no respect or care for them. This is by far the worst establishment I’ve ever seen
  • JP
    Jonathan Pastille
    Oct 20, 2025
    5.0
    I stop here all the time overnight jojo and Jacob keep this place running like a truck stop always wiper fluid and clean diesel lanes only time I stop by and they make me. Fresh pizza pie !! Thank you !!
  • LL
    Louis Loveless
    Oct 18, 2025
    5.0
    Went above and beyond. Shower system down but got drivers in showers. A+ for the Pilot crew. F for the taco bell. 830 and not open when they were supposed to open at 7am
  • JR
    Jaime Rouse
    Oct 10, 2025
    5.0
    Every time I stop at this pilot employees are always accommodating my needs and concerns and answer any questions I have . Jojo & Jacob are really helpful. Keep up the tremendous work!
  • TA
    Tina Arnall
    Oct 3, 2025
    5.0
    Our family had a great experience here!! We are on a vacation traveling/camping in our van and stopped here overnight last night. We felt very safe! All of the staff were VERY friendly!! Last night I was asking about showers and they were so helpful and kind!! This morning again everyone was SO helpful and kind!! Margaret went above and beyond though!! I was needing to wash a few dishes in their sink and she was really a hostess for me!! I was kinda embarrassed to need to wash dishes, but she made me feel so welcome!! I was blown away!! She has only been there about one month, but she has traveled before and understands!! She says she always tries to have fresh coffee for the truckers!! She was busying herself making coffee cleaning counters and making everyone feel at home!! I will definitely be visiting more Pilot Travel Centers in the future!!! It seemed to me like home away from home!! The showers were also very clean and nice! We found them to be affordable and very accommodating for a family!

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.