Goodyear Auto Service

Reviews

• JM

  Joel Moreta

  Feb 7, 2026
  1.0
  I had a very disappointing experience at this Goodyear location. The service was subpar, and I was charged way over the fair price for the work done. They also struggled to help me apply for a credit card, which was quite frustrating. I definitely will not be returning, and it’s a shame that this place is inside a military base, as they really seem to lack proper expertise.
• VT

  Vaun T

  Dec 31, 2025
  1.0
  Overpriced and lack of required knowledge. Set an appt up just for the store to be closed. Went in after appt time with already known issue with vehicle and they still charged me more cause they had to “confirm” it. The part only cost $100 while the labor was $800. It only took an hour to do and yet I paid $900 some. I also asked if they took my warranty and they said yes over the phone and when I got there they said no. Honestly my fault for paying.
• VV

  VenomousTroll

  Dec 4, 2025
  5.0
  Customer service the best out of any tire shop I've been to been coming here for alignment and new tires for the last couple of years since 2021, their alignment warranty is one of the best things that this tire shop has done I have most likely have saved about $1,500 in alignments and I can recommend that warranty to anybody hands down the best thing you will do in Fort Drum for your vehicle on your next alignment make sure you get that added on for an extra hundred bucks and trust me you're not going to regret it cuz every single alignment is around 120 to $150 and after the first extra alignment you do you get your money back so definitely take a look at that.
• CC

  Chris

  Dec 1, 2025
  2.0
  Had a bad customer service experience here a few weeks ago, reached out to management. They listened to my concerns and validated my complaint, but said they had to reach out to their District Manager to talk about a reimbursement. It’s been two and a half weeks and they haven’t reached back out to me. And calling the customer service line for Goodyear has not been helpful, as I’ve been on 10+ minute waits every time I’ve attempted. For charging $129 an hour for their services, I’d like to think they appreciate their customer’s time as well.
• GW

  Gary Workman

  Nov 4, 2025
  1.0
  Very disappointed with my experience at Goodyear. I brought in wheels with summer tires mounted and a set of winter tires, and simply needed them swapped and balanced. The wheels were already off the car, yet I was charged $155 — more than double what other shops charge for the same job. They also used clip-on weights on the backside of my aftermarket wheels instead of tape weights. Overpriced and not attentive to details — I won’t be back. Edit: I took another set of wheels and tires to Walmart. Same service. Half the cost. Photo of Walmart receipt attached.

Frequently Asked Questions About Goodyear Auto Service